Conversocial Launches Channel API To Deliver Best In Class Customer Care; Partners With Leading Social Intelligence Partners For Initial Integrations

PRESS RELEASE: Conversocial announced the launch of its new Channel API, enabling seamless integration with other digital service channels to help companies establish the most advanced social and mobile customer focused contact center. The launch features initial platform partnerships with social monitoring and analytics leaders, Synthesio and Brandwatch and online communities’ leader InSided. Continue reading Conversocial Launches Channel API To Deliver Best In Class Customer Care; Partners With Leading Social Intelligence Partners For Initial Integrations

WorkFlex Introduces On-Demand Contact Center Technology to Optimize Omni-Channel Workforce Scheduling

PRESS RELEASE: WorkFlex Solutions, the industry leader in Intelligent Intraday Automation™ for contact centers announced the introduction of an enhancement to its patented intelligent employee self-scheduling technology that empowers multi-skilled contact center agents to change their work-type in addition to their work-hours. Continue reading WorkFlex Introduces On-Demand Contact Center Technology to Optimize Omni-Channel Workforce Scheduling

Progress Drives Digital Marketing Agility with Telerik Sitefinity 9.0

PRESS RELEASE: Progress announced the latest version of Telerik® Sitefinity™ CMS and Telerik® Sitefinity™ Digital Experience Cloud (DEC), its popular content management and customer analytics platforms. The new release provides new features, enhancements and architectural improvements to help digital marketers and the departments that support them achieve new levels of agility with their online properties. Continue reading Progress Drives Digital Marketing Agility with Telerik Sitefinity 9.0

Online Education Provider Implements Five9 Cloud-Based Software To Support Services For 125,000 Active Students

PRESS RELEASE: Five9 announced that an online education provider, supporting 125,000 active students, has implemented the Five9 Virtual Contact Center (VCC). The customer chose Five9 to help manage the contact center’s engagement with student support services. Continue reading Online Education Provider Implements Five9 Cloud-Based Software To Support Services For 125,000 Active Students