Conversocial Launches Channel API To Deliver Best In Class Customer Care; Partners With Leading Social Intelligence Partners For Initial Integrations

PRESS RELEASE: Conversocial announced the launch of its new Channel API, enabling seamless integration with other digital service channels to help companies establish the most advanced social and mobile customer focused contact center. The launch features initial platform partnerships with social monitoring and analytics leaders, Synthesio and Brandwatch and online communities’ leader InSided. Continue reading Conversocial Launches Channel API To Deliver Best In Class Customer Care; Partners With Leading Social Intelligence Partners For Initial Integrations

WorkFlex Introduces On-Demand Contact Center Technology to Optimize Omni-Channel Workforce Scheduling

PRESS RELEASE: WorkFlex Solutions, the industry leader in Intelligent Intraday Automation™ for contact centers announced the introduction of an enhancement to its patented intelligent employee self-scheduling technology that empowers multi-skilled contact center agents to change their work-type in addition to their work-hours. Continue reading WorkFlex Introduces On-Demand Contact Center Technology to Optimize Omni-Channel Workforce Scheduling

Progress Drives Digital Marketing Agility with Telerik Sitefinity 9.0

PRESS RELEASE: Progress announced the latest version of Telerik® Sitefinity™ CMS and Telerik® Sitefinity™ Digital Experience Cloud (DEC), its popular content management and customer analytics platforms. The new release provides new features, enhancements and architectural improvements to help digital marketers and the departments that support them achieve new levels of agility with their online properties. Continue reading Progress Drives Digital Marketing Agility with Telerik Sitefinity 9.0

Online Education Provider Implements Five9 Cloud-Based Software To Support Services For 125,000 Active Students

PRESS RELEASE: Five9 announced that an online education provider, supporting 125,000 active students, has implemented the Five9 Virtual Contact Center (VCC). The customer chose Five9 to help manage the contact center’s engagement with student support services. Continue reading Online Education Provider Implements Five9 Cloud-Based Software To Support Services For 125,000 Active Students

Estonia Implements ASC’s Recording Solution for ESTER Radio Network

PRESS RELEASE: ASC has implemented its communications recording solution, EVOIPneo, for the TETRA public safety network in Estonia. The network, known as ESTER, encompasses more than 100 base stations and is used by police and rescue officers, border guards and emergency response staff. Continue reading Estonia Implements ASC’s Recording Solution for ESTER Radio Network

Radisys’ MediaEngine Wins 2016 WebRTC Product of the Year Award

PRESS RELEASE: Radisys® announced that its MediaEngine™ Media Resource Function (MRF) is a 2016 WebRTC Product of the Year Award winner, as named by TMC, a global, integrated media company. The MediaEngine portfolio, including the Virtualized MRF (vMRF) and the purpose-built MPX-12000 Broadband MRF, supports the real-time multimedia processing and transcoding requirements for WebRTC communications services. Continue reading Radisys’ MediaEngine Wins 2016 WebRTC Product of the Year Award

Mitel Selects Winners of EMEA Cloud Service Provider of the Year Awards

Mitel® announced the winners of its annual EMEA Cloud Service Provider of the Year Awards. The seven recipients of this year’s awards demonstrated the greatest strides in growing their cloud business during 2015 and delivered the most innovative new features for bringing speed and simplicity to business communications. Continue reading Mitel Selects Winners of EMEA Cloud Service Provider of the Year Awards

Intradiem Posts Record Growth in First Quarter

PRESS RELEASE: Intradiem, the leading provider of Intraday Automation solutions to contact center, retail and back office workforces, affirmed its continued business expansion with the announcement of record growth in the quarter ending March 31, 2016. Intradiem grew 12 percent in the first quarter of 2016 alone, and is now used to manage over 300,000 frontline employees, more than 10 times the number of its nearest competitor. Continue reading Intradiem Posts Record Growth in First Quarter