Avaya helps CET’s Home Emergency contact centre weather any storm

PRESS RELEASE: CET’s Home Emergency contact centre is the first line of response for home emergency claims for several of the United Kingdom’s largest insurers and loss adjusters. After taking on a major contract with a national insurer for claims fulfilment and emergency response, CET’s call volumes increased six-fold, almost immediately. Continue reading Avaya helps CET’s Home Emergency contact centre weather any storm

Rant and Rave working with Plusnet to uncover further customer feedback

Rant&Rave-GreyPRESS RELEASE: Rant & Rave has announced it is working for Plusnet, the award winning broadband provider, to capture real-time feedback from customers. Collected through text message and email, Rant & Rave’s technology will present the results back to Plusnet so they can take immediate action. Continue reading Rant and Rave working with Plusnet to uncover further customer feedback

Mitel to Power Seamless, Real-Time Communications for San Diego Padres

Mitel® announced the San Diego Padres have deployed an end-to-end solution for cloud communications. The Padres’ cloud rollout signals the expansion of cloud services in the world of sports franchises and comes just in time for the franchise and Petco Park to support the 2016 MLB All-Star Game on July 12. Continue reading Mitel to Power Seamless, Real-Time Communications for San Diego Padres

International Manufacturer and Retailer Moves from On-Premises Legacy Contact Center System to inContact’s Scalable Cloud Solution

PRESS RELEASE: inContact announced a major retail company is moving its contact center operations to the inContact Customer Interaction Cloud. After multiple reconfigurations to alleviate network instability of their on-premises system were unsuccessful, followed by costly upgrades, the company chose to move nearly 200 agents to the inContact cloud. Continue reading International Manufacturer and Retailer Moves from On-Premises Legacy Contact Center System to inContact’s Scalable Cloud Solution

Calabrio and Strategic Products and Services (SPS) Partner to Bring Industry Leading Customer Engagement Technology to New Markets

PRESS RELEASE: Calabrio and Strategic Products and Services (SPS), a leading Unified Communications System Integrator and managed services provider announced a partnership that will bring industry-leading customer engagement software to new markets. Continue reading Calabrio and Strategic Products and Services (SPS) Partner to Bring Industry Leading Customer Engagement Technology to New Markets

Rant & Rave wins Temkin Group CX Vendor Excellence award for the second consecutive year

Rant&Rave-GreyPRESS RELEASE: Rant & Rave is celebrating being recognised by the Temkin Group with a second Customer Experience Vendor Excellence Award. The coveted award is designed to recognise vendors that help clients deliver great Customer Experience, with the winners being assessed on three criteria – capability, results and client references. Continue reading Rant & Rave wins Temkin Group CX Vendor Excellence award for the second consecutive year

Dimension Data Expands its Cloud Services for Microsoft – Acquires Ceryx

PRESS RELEASE: Dimension Data announced it has acquired the privately owned Ceryx Inc, a Toronto headquartered provider that offers a suite of services across the Microsoft Messaging and Collaboration Suite, including Office 365, Exchange, Sharepoint and Skype for Business for an undisclosed sum. Continue reading Dimension Data Expands its Cloud Services for Microsoft – Acquires Ceryx