Avaya helps CET’s Home Emergency contact centre weather any storm

PRESS RELEASE: CET’s Home Emergency contact centre is the first line of response for home emergency claims for several of the United Kingdom’s largest insurers and loss adjusters. After taking on a major contract with a national insurer for claims fulfilment and emergency response, CET’s call volumes increased six-fold, almost immediately. Continue reading Avaya helps CET’s Home Emergency contact centre weather any storm

Rant and Rave working with Plusnet to uncover further customer feedback

Rant&Rave-GreyPRESS RELEASE: Rant & Rave has announced it is working for Plusnet, the award winning broadband provider, to capture real-time feedback from customers. Collected through text message and email, Rant & Rave’s technology will present the results back to Plusnet so they can take immediate action. Continue reading Rant and Rave working with Plusnet to uncover further customer feedback

Mitel to Power Seamless, Real-Time Communications for San Diego Padres

Mitel® announced the San Diego Padres have deployed an end-to-end solution for cloud communications. The Padres’ cloud rollout signals the expansion of cloud services in the world of sports franchises and comes just in time for the franchise and Petco Park to support the 2016 MLB All-Star Game on July 12. Continue reading Mitel to Power Seamless, Real-Time Communications for San Diego Padres

International Manufacturer and Retailer Moves from On-Premises Legacy Contact Center System to inContact’s Scalable Cloud Solution

PRESS RELEASE: inContact announced a major retail company is moving its contact center operations to the inContact Customer Interaction Cloud. After multiple reconfigurations to alleviate network instability of their on-premises system were unsuccessful, followed by costly upgrades, the company chose to move nearly 200 agents to the inContact cloud. Continue reading International Manufacturer and Retailer Moves from On-Premises Legacy Contact Center System to inContact’s Scalable Cloud Solution