Five9 Expands Cloud-Based Contact Centre Solutions to EMEA Market

Five9_logo_primary_RGBPRESS RELEASE: Five9 announced a significant expansion into the European, Middle Eastern, and African (EMEA) markets. Five9 has established an EMEA headquarters in London, with data centres in Slough, England as well as Amsterdam for redundancy. As cloud-based technologies become more commonplace in global markets, Five9 is seeing a much stronger interest from enterprises wanting to move away from their legacy, premise-based contact centre solutions and onto Five9. Continue reading Five9 Expands Cloud-Based Contact Centre Solutions to EMEA Market

Customer Service Transformed By Facebook Messenger ‘Chat Within The App’

PRESS RELEASE: 800 million Facebook Messenger users can now use ‘chat within the app’ to get purchase notifications, order statuses, and answers to queries from businesses as a result of [24]7 announcing today its ‘Messaging for Facebook Messenger’, the first-of-its-kind solution that offers intelligent virtual agent technology within the Facebook Messenger Instant Messaging service. Continue reading Customer Service Transformed By Facebook Messenger ‘Chat Within The App’

Cincinnati Bell Business Launches Connected Office Voice for Small Businesses

PRESS RELEASE: Cincinnati Bell Business has launched Connected Office Voice, a hosted communication solution for small businesses. This new hosted Unified Communications infrastructure delivers enhanced capabilities and lower overall costs. With Connected Office Voice, small businesses can seamlessly integrate voice, email, instant messaging & presence (IM&P), mobility and call recording services into a single, cloud-based, communications system. Continue reading Cincinnati Bell Business Launches Connected Office Voice for Small Businesses

Mattersight and Voci Partner to Provide Customers With Faster, More Accurate and Secure Data Analysis

PRESS RELEASE: Mattersight Corporation and leading speech-to-text and voice analytics provider Voci Technologies announced a strategic partnership whereby Mattersight will license Voci’s V-Blaze™ transcription engine and call recording converters and Voci will license Mattersight’s Behavioral Analytics Cloud, in order to elevate the customer experience for both companies’ customers. Continue reading Mattersight and Voci Partner to Provide Customers With Faster, More Accurate and Secure Data Analysis

ShoreTel Launches Cloud-based Voice Service in Australia

GuidelinBrnd_DsgnGd_120602.qxdPRESS RELEASE: ShoreTel® launched ShoreTel Hosted Voice in Australia. ShoreTel Hosted Voice is a fully managed IP telephony hosted solution offering voicemail, unified messaging, click to dial, mobility and audio conferencing services, with optional services available such as contact centre, call recording and toll-free numbers. Continue reading ShoreTel Launches Cloud-based Voice Service in Australia

M&C Associates and Genesys Enter Partnership to Deliver Omnichannel CX and Expand Contact Center Solutions

PRESS RELEASE: M&C Associates announced its partnership with Genesys, offering the market leader in omnichannel customer experience (CX) and contact center solutions, to provide organizations with world-class customer experiences and contact center technology. Continue reading M&C Associates and Genesys Enter Partnership to Deliver Omnichannel CX and Expand Contact Center Solutions