NEURON Launches Altitude-Powered Advanced Medical Contact Center

PRESS RELEASE: Altitude Software announced that NEURON, a major Third Party Administrator (TPA) for the healthcare industry in the MENA region, has implemented Altitude uCI solutions in its medical contact center to ensure excellence in customer care delivery and handle the fast-paced growth of its operations in the United Arab Emirates (UAE). Continue reading NEURON Launches Altitude-Powered Advanced Medical Contact Center

Belmont Savings Bank Invests in Data-Driven Sales Approach with Gryphon Networks

PRESS RELEASE: Gryphon Networks and Belmont Savings Bank have successfully deployed Gryphon’s patented Sales Intelligence Platform to establish a data-driven approach to Bank Branch sales effectiveness and improve overall management operations. Belmont has implemented the cloud-based platform across its 30 bankers in six branches in Massachusetts. Continue reading Belmont Savings Bank Invests in Data-Driven Sales Approach with Gryphon Networks

AVOXI Announces Launch of Smart Queue Call Integration for Salesforce.com

PRESS RELEASE: AVOXI is pleased to announce the launch of the newest feature for Smart Queue, its virtual call center solution: Call Integration for Salesforce.com. The Smart Queue Call Integration for Salesforce.com automatically syncs inbound and outbound call information to the corresponding lead, contact, or account in the Salesforce.com CRM. Continue reading AVOXI Announces Launch of Smart Queue Call Integration for Salesforce.com