TCN Launches New Trade-Up Program for Call Centers Looking to Improve Efficiency and Productivity

PRESS RELEASE: TCN announced a new trade-up program for prospective call center customers looking to make the transition to an advanced cloud-based contact center platform. The new incentive program makes it easy for new customers to trade up their existing call center infrastructure to TCN Platform 3.0, its most advanced blended inbound and outbound solutions. Continue reading TCN Launches New Trade-Up Program for Call Centers Looking to Improve Efficiency and Productivity

Sweden creates a countrywide contact center using cloud based technology from Intelecom

PRESS RELEASE: Sweden is the first country in the world to have its own telephone number. The Swedish Tourist Association (STF) has launched “The Swedish Number” and people from all over the world can call to speak to a randomly selected Swede – about anything! The new initiative is built on cloud-based contact center technology from Intelecom. Continue reading Sweden creates a countrywide contact center using cloud based technology from Intelecom

China Resources Transforms Customer Experience for 22 Million Users With Avaya Engagement Solutions

PRESS RELEASE: Avaya announced that China Resources Gas, one of the largest gas utilities groups in China, has deployed engagement solutions from Avaya to build a multi-channel contact center to transform the customer experience for 22 million users. The first phase of the project covering more than 70 member companies is already operational, with the system scheduled to go into full operation next year for the headquarters and almost 200 member companies. Continue reading China Resources Transforms Customer Experience for 22 Million Users With Avaya Engagement Solutions

Enterprise Healthcare Provider to Implement Verint Customer Engagement Optimization Solutions to Enhance Quality and Lower Customer Costs

PRESS RELEASE: Verint® Systems announced that a U.S.-based, premier healthcare company extended its investment and will be deploying workforce optimization and customer analytics software from Verint to support its member services operations. Continue reading Enterprise Healthcare Provider to Implement Verint Customer Engagement Optimization Solutions to Enhance Quality and Lower Customer Costs

NewVoiceMedia named SIIA Business Technology CODiE Award finalist for Best Customer Service Solution

NewVoiceMedia announced that ContactWorld for Service has been named a finalist for the 2016 SIIA CODiE Awards in the Best Customer Service Solution category. Finalists represent the information industry’s best products, technologies, and services in software, content and business technology. Continue reading NewVoiceMedia named SIIA Business Technology CODiE Award finalist for Best Customer Service Solution