Pegasystems Acquires Robotic Automation Software Provider OpenSpan

PRESS RELEASE: Pegasystems announced the acquisition of Atlanta, GA-based OpenSpan, a privately held software provider of robotic process automation (RPA) and workforce analytics software. OpenSpan uses robotic automation to ease the burden on customer service representatives (CSRs) by automating routine desktop tasks, thus increasing employee productivity and job satisfaction. Continue reading Pegasystems Acquires Robotic Automation Software Provider OpenSpan

Paymetric, Inc. Launches New Call Center Solution to Secure the Enterprise

PRESS RELEASE: Paymetric, Inc., a global leader in secure electronic payment solutions for the enterprise announced its new call center solution. With demand growing in call center secure payments and increased PCI compliance requirements, Paymetric has just released a suite of flexible call center solutions that make it simple for merchants to deploy within existing enterprise systems. Continue reading Paymetric, Inc. Launches New Call Center Solution to Secure the Enterprise

DHC USA Eliminates Legacy PBX Systems in Favor of Much Richer RingCentral Integrated Cloud Business Communication, Contact Center, and Messaging Solution

PRESS RELEASE: RingCentral announced DHC USA, the American subsidiary of Japan’s leading direct-to-consumer skincare company, has selected RingCentral to address its cloud communications needs. DHC USA has adopted RingCentral Office®, an advanced cloud phone solution, team messaging and collaboration, and RingCentral Contact Center™, a solution for customer engagement. Continue reading DHC USA Eliminates Legacy PBX Systems in Favor of Much Richer RingCentral Integrated Cloud Business Communication, Contact Center, and Messaging Solution

Hong Kong SAR Government’s Efficiency Unit Implementing Speech Analytics from Verint to Help Take Citizen Service to New Heights

PRESS RELEASE: Verint® Systems announced that the Hong Kong Government’s Efficiency Unit is implementing Verint Speech Analytics™ in its 1823 contact center to reveal citizen insights, trends and behaviors. With this information, the organization plans to take action on key findings to advance its vision of delivering high-quality, consistent experiences. Continue reading Hong Kong SAR Government’s Efficiency Unit Implementing Speech Analytics from Verint to Help Take Citizen Service to New Heights