Powerful New ‘App’ For Creating Powerful Multi-channel Online Customer Service Tools

Synthetix APIs are infusing the world of online customer service delivery. The new set of Synthetix APIs (SYNAPPS) allow businesses looking to enhance their online customer service delivery, a competitive dynamic to create powerful, comprehensive online customer service tools and to simplify incredibly difficult or time-consuming tasks into much easier processes, saving them both time and money. Continue reading Powerful New ‘App’ For Creating Powerful Multi-channel Online Customer Service Tools

Salesforce Announces Salesforce for Messenger Platform

PRESS RELEASE: Salesforce announced Salesforce for Messenger Platform—the latest innovation in its ongoing strategic partnership with Facebook. Together, the companies are empowering companies to engage their customers through dynamic experiences around products, brands and moments—all connected to their business. Continue reading Salesforce Announces Salesforce for Messenger Platform

Zendesk Builds Dedicated Customer Engagement Application for Facebook Messenger

PRESS RELEASE: Zendesk announced Zendesk Message, a dedicated application built for businesses to address the unique characteristics of messaging and the growing demand for customer interactions within this channel. Integrated with the Messenger Platform – announced at Facebook’s F8 conference – Zendesk Message combines the power of automated interactions with live support conversations in Messenger to quickly and efficiently assist customers. Continue reading Zendesk Builds Dedicated Customer Engagement Application for Facebook Messenger