Vizolution launches new video and telephony solution

PRESS RELEASE: Vizolution has launched a new video and telephony solution called vVid that is fully integrated with its screen sharing solution, vScreen. The combined solution allows a customer to both see and speak with a remote agent who can display key information, explain complex information using images and even share documents. Continue reading Vizolution launches new video and telephony solution

IMImobile adds support for Facebook Messenger to its mobile customer engagement product suite

PRESS RELEASE: IMImobile, a leading global mobile customer engagement software and services company, today announced, following Facebook’s F8 conference, support for Facebook Messenger in its IMIconnect cloud communications platform, and IMIchat, its contact centre software application. Continue reading IMImobile adds support for Facebook Messenger to its mobile customer engagement product suite

Aspect Software leading the chatbot revolution to transform the customer experience via Facebook Messenger

PRESS RELEASE: Aspect Software announced an initiative to accelerate consumer brand transactions and interactions through Facebook Messenger. New research from Aspect Software shows burgeoning consumer demand for messaging-based brand interactions. The Aspect Consumer Experience Index found that nearly 40 per cent of consumers would rather use messaging apps like Facebook Messenger for customer service versus a phone call. Continue reading Aspect Software leading the chatbot revolution to transform the customer experience via Facebook Messenger

Synthetix Announces Full Support for New Facebook and Microsoft Chatbots

Synthetix welcomes the announcement by Mark Zuckerberg at the F8 conference in San Francisco regarding Facebook’s Messenger app allowing users to converse with businesses and brands through chatbots. With Omni-channel the buzzword within the customer service industry, Synthetix is delighted about the integration of chatbots into such a powerful social platform as a new way to communicate service to customers. Continue reading Synthetix Announces Full Support for New Facebook and Microsoft Chatbots