Mitel announces definitive agreement to acquire Polycom

Mitel announced that they have entered into a definitive merger agreement in which Mitel will acquire all of the outstanding shares of Polycom common stock in a cash and stock transaction valued at approximately $1.96 billion. Under the terms of the agreement, Polycom stockholders will be entitled to $3.12 in cash and 1.31 Mitel common shares for each share of Polycom common stock, or $13.68 based on the closing price of a Mitel common share on April 13, 2016. Continue reading Mitel announces definitive agreement to acquire Polycom

Northern Gas Networks partners with Rant & Rave to capture real-time customer feedback

Rant&Rave-GreyPRESS RELEASE: The North of England’s gas distributor, Northern Gas Networks (NGN), which delivers gas to 2.7 million homes and businesses in the North East, Northern Cumbria and much of Yorkshire announced it has partnered with customer engagement specialists Rant & Rave to capture real-time feedback from its customers in a bid to improve customer satisfaction. Continue reading Northern Gas Networks partners with Rant & Rave to capture real-time customer feedback

TelStrat and Westcon-Comstor Partner to Offer Solutions for Contact Centers Worldwide

PRESS RELEASE: Westcon-Comstor and TelStrat announced that they are partnering to provide complete solutions for call recording and workforce optimization for compliance recording and customer service contact centers worldwide. Continue reading TelStrat and Westcon-Comstor Partner to Offer Solutions for Contact Centers Worldwide

Carousel Industries Answers the 911 Call For Manatee County’s Public Safety Communications

PRESS RELEASE: Carousel Industries recently completed a significant upgrade in Manatee County, Fla. to provide the county and its residents with a next-generation 911 call processing solution. Based on their 911 system knowledge and support expertise, Manatee County selected Carousel to strengthen public safety communications and capabilities in the community. Continue reading Carousel Industries Answers the 911 Call For Manatee County’s Public Safety Communications

Zendesk Launches Partnership With Be My Eyes to Support Socially Minded Startups

PRESS RELEASE: Zendesk announced a partnership with Be My Eyes to provide business mentorship, resources and a financial contribution to the socially conscious startup, which connects the blind with a network of sighted people through live mobile video. The company is also committed to integrating Be My Eyes’ model of crowdsourced volunteering into Zendesk’s customer service platform. Continue reading Zendesk Launches Partnership With Be My Eyes to Support Socially Minded Startups

Nu Echo announces the launch of its new NuBot Partner Program

PRESS RELEASE: Nu Echo, leading solutions provider and professional services organization specializing in enterprise level contact centers, today announced the launch of the new NuBot Partner Program. Targeting international contact center consultants, with the goal of ensuring the quality of new systems deployment, Nu Echo and its partners are helping to validate the performance of today’s complex contact center systems (including but not limited to the performance testing of service providers, hardware, software, call flows, etc.). Continue reading Nu Echo announces the launch of its new NuBot Partner Program