PRESS RELEASE: Westcon-Comstor and TelStrat announced that they are partnering to provide complete solutions for call recording and workforce optimization for compliance recording and customer service contact centers worldwide.
Engage WFO is a complete software solution for customer call recording and workforce optimization in contact centers of every size. It provides tools for service quality assurance, agent performance improvement and workforce management, as well as analytics and reporting. Engage WFO improves customer experience and satisfaction while containing costs and increasing productivity to drive business success.
“We are very pleased that Westcon-Comstor’s global resellers and clients now can acquire and use our award-winning Engage WFO for contact center and compliance recording customers worldwide. We specialize in helping partners meet clients’ needs for compliance recording and customer contact center workforce optimization,” said TelStrat CEO Bob Carroll. “Engage WFO Release 5 provides advanced capabilities that underscore our responsiveness to our clients’ needs for efficiency advantages through continual innovation.”
Engage WFO just received the 2016 CUSTOMER Magazine Product of the Year Award that recognizes vendors for advancing call center, CRM and teleservices industries. The award highlights products that enable users to meet and exceed expectations of their customers. The 18th Annual Product of the Year Award winners are published the 2016 January/February issue of CUSTOMER magazine.