Enghouse Interactive Brings Emotional Intelligence to the Contact Centre

EnghouseEnghouse Interactive is enabling enterprise customers of its Quality Management Suite (QMS) to bring more emotional intelligence to bear in their interactions with customers. This is achieved through a new real-time soft evaluator capability in the latest version of the software, QMS 2016. The new soft evaluator tool is the first software solution, offering fully automated quality assurance and call optimisation for every call. Continue reading Enghouse Interactive Brings Emotional Intelligence to the Contact Centre

[24]7 Introduces Customer Acquisition Cloud for Marketers

[24]7 announced that it has launched the [24]7 Customer Acquisition Cloud, a suite of marketing technology solutions that enable marketers to better connect with, and influence, consumers at every touch point. The suite is based on the acquisition of Campanja, the market leader in paid search bid optimisation, and EngageClick, a leader in personalised marketing. Continue reading [24]7 Introduces Customer Acquisition Cloud for Marketers

Fusion Launches Enterprise Cloud Contact Center Solution

PRESS RELEASE: Fusion that it has launched Contact360, the company’s powerful new enterprise cloud contact center solution developed in collaboration with TFB, Fusion’s most recent acquisition. Integration into Fusion’s advanced proprietary cloud services platform moves TFB’s next generation software securely to the cloud, and expands Fusion’s cloud offerings in the fast-growing contact center market. Continue reading Fusion Launches Enterprise Cloud Contact Center Solution