Noble Harmony v5.1 Offers New Inbound Service Management Tools

PRESS RELEASE: Noble Systems announced the release of Noble® Harmony 5.1, adding powerful new inbound functionality to its web-based supervisor interface for remote and mobile contact center management. Noble Harmony version 5.1 includes features designed for the Noble Inbound 100 platform. Continue reading Noble Harmony v5.1 Offers New Inbound Service Management Tools

Software Analytics Company Chooses RingCentral to Scale Global Cloud Communications

PRESS RELEASE: RingCentral announced that New Relic, an industry leading software analytics company, will expand its RingCentral deployment globally, including the implementation of RingCentral Contact Center™. New Relic currently uses RingCentral as its cloud communications solution, and the company has plans to expand its rollout of RingCentral Office® domestically and internationally, also selecting RingCentral Contact Center™ to support its global customer base. Continue reading Software Analytics Company Chooses RingCentral to Scale Global Cloud Communications