West Midlands-based HomeServe hosts recruitment open days to fill around 100 roles

PRESS RELEASE: Leading home assistance company HomeServe is organising two open days as part of an ongoing recruitment drive to serve its Customers, with around 100 roles available. HomeServe, which only recently launched a giant recruitment push for more than 160 new engineers nationwide, is seeking talented people from across the region to join its award-winning Customer contact centre. Continue reading West Midlands-based HomeServe hosts recruitment open days to fill around 100 roles

Intelecom adds softphone capability to the latest release of its cloud-based contact centre solution to build resilience and enhance customer service

PRESS RELEASE: Intelecom Group AS has announced the latest release of its multi-channel cloud-based contact centre that includes a series of new features including WebRTC softphone capabilities. The latest version of Intelecom is part of the company’s ongoing product strategy to develop real-time innovative solutions that boost agent productivity and pave the way for next generation customer service. Continue reading Intelecom adds softphone capability to the latest release of its cloud-based contact centre solution to build resilience and enhance customer service

IntelePeer Introduces Atmosphere® Scripting and Order Entry for Call Centers and Enterprises

PRESS RELEASE: IntelePeer, the Cloud Communications Company, announced that it has expanded its Atmosphere® portfolio with the launch of a new scripting and order entry application for call centers and enterprises that want to increase sales or customer service results. Continue reading IntelePeer Introduces Atmosphere® Scripting and Order Entry for Call Centers and Enterprises

Outdoor Recreational Company Transforms Contact Center Infrastructure by Moving to inContact Customer Interaction Cloud

PRESS RELEASE: inContact announced a growing manufacturer and retailer of popular recreational products is transitioning 175 agents from their unreliable and inflexible on-premises contact center system to inContact Customer Interaction Cloud. The easy-to-use and flexible cloud solution enables the company to scale their operations and forecast staffing needs, offering personalized experiences for their customers. Continue reading Outdoor Recreational Company Transforms Contact Center Infrastructure by Moving to inContact Customer Interaction Cloud