West Midlands-based HomeServe hosts recruitment open days to fill around 100 roles

PRESS RELEASE: Leading home assistance company HomeServe is organising two open days as part of an ongoing recruitment drive to serve its Customers, with around 100 roles available. HomeServe, which only recently launched a giant recruitment push for more than 160 new engineers nationwide, is seeking talented people from across the region to join its award-winning Customer contact centre. Continue reading West Midlands-based HomeServe hosts recruitment open days to fill around 100 roles

Intelecom adds softphone capability to the latest release of its cloud-based contact centre solution to build resilience and enhance customer service

PRESS RELEASE: Intelecom Group AS has announced the latest release of its multi-channel cloud-based contact centre that includes a series of new features including WebRTC softphone capabilities. The latest version of Intelecom is part of the company’s ongoing product strategy to develop real-time innovative solutions that boost agent productivity and pave the way for next generation customer service. Continue reading Intelecom adds softphone capability to the latest release of its cloud-based contact centre solution to build resilience and enhance customer service

IntelePeer Introduces Atmosphere® Scripting and Order Entry for Call Centers and Enterprises

PRESS RELEASE: IntelePeer, the Cloud Communications Company, announced that it has expanded its Atmosphere® portfolio with the launch of a new scripting and order entry application for call centers and enterprises that want to increase sales or customer service results. Continue reading IntelePeer Introduces Atmosphere® Scripting and Order Entry for Call Centers and Enterprises

Outdoor Recreational Company Transforms Contact Center Infrastructure by Moving to inContact Customer Interaction Cloud

PRESS RELEASE: inContact announced a growing manufacturer and retailer of popular recreational products is transitioning 175 agents from their unreliable and inflexible on-premises contact center system to inContact Customer Interaction Cloud. The easy-to-use and flexible cloud solution enables the company to scale their operations and forecast staffing needs, offering personalized experiences for their customers. Continue reading Outdoor Recreational Company Transforms Contact Center Infrastructure by Moving to inContact Customer Interaction Cloud

SRD Technology UK and NaviSite IT solutions enable charity Safeline to help 80% more abuse survivors

PRESS RELEASE: Today, NaviSite Europe Limited, a Time Warner Cable company, announces that it has partnered with managed service provider SRD Technology UK to provide its Desktop-as-a-Service (DaaS) solution Stratus HDS to sexual abuse and rape prevention charity Safeline. This has transformed the way its staff work by enabling them to work remotely, saved the charity tens of thousands of pounds in operational costs and enabled Safeline to help 80% more survivors without needing to increase budgets. Continue reading SRD Technology UK and NaviSite IT solutions enable charity Safeline to help 80% more abuse survivors

Voxbone Delivers Hot Service to Online Takeout Company foodpanda

PRESS RELEASE: Food delivery service, foodpanda, has customers in 24 countries asking, “What’s for dinner?” With such a geographically diverse user base, and plenty of growth in sight, foodpanda is ordering in from Voxbone for its local direct inward dialing (DID) numbers. By leveraging Voxbone’s DIDs in its contact center network, foodpanda now has a menu of over 55 countries and 8,000 cities to choose from. Continue reading Voxbone Delivers Hot Service to Online Takeout Company foodpanda