Midway University Replaces Legacy System with RingCentral Cloud Solution for Anytime, Anywhere Communications and Collaboration

PRESS RELEASE: RingCentral announced that Midway University has selected RingCentral to provide seamless communication between faculty, staff members, and students who learn online from remote locations. The cloud-based solution, RingCentral Office®, is a complete replacement of Midway’s existing legacy on-premise system, empowering faculty to hold virtual office hours, conduct online sessions, video conferencing, and interact with students from any location at any time from their mobile devices and laptops. Continue reading Midway University Replaces Legacy System with RingCentral Cloud Solution for Anytime, Anywhere Communications and Collaboration

Red Hat Increases Speed of Interactive Intelligence Private Cloud Delivery with OpenStack and Ceph

PRESS RELEASE: Red Hat announced that Interactive Intelligence has moved its all-in-one omnichannel customer engagement cloud service, Communications as a Service (CaaS), to an OpenStack and Ceph-based private cloud from Red Hat. Based on its internal testing, Interactive Intelligence reports that the Red Hat OpenStack Platform and Red Hat Ceph Storage solution has cut its time to deploy from a few weeks to minutes. Continue reading Red Hat Increases Speed of Interactive Intelligence Private Cloud Delivery with OpenStack and Ceph

Verint Customer Engagement Optimization Solutions to Help Global Container Shipping Company Achieve Resource Management Goals

Verint LogoPRESS RELEASE: Verint® announced that a global container shipping company is implementing its Enterprise Workforce Management™ software, including Desktop and Process Analytics™ and Performance Management™. The organization will leverage these technologies in its global service centers, which handle processing work, to help drive operational excellence across its back-office operations. Continue reading Verint Customer Engagement Optimization Solutions to Help Global Container Shipping Company Achieve Resource Management Goals

PSCU Taps Avaya to Enhance the Member Experience

PRESS RELEASE: Dedication to providing a best-in-class member experience is a fundamental operating principal for PSCU, the nation’s leading credit union service organization. This means being available at any hour, every day, and through multiple channels for the 18 million members of its 800 plus owner credit unions. Continue reading PSCU Taps Avaya to Enhance the Member Experience

Semafone Chooses Boston for New North American Headquarters to Support Continued Global Expansion

PRESS RELEASE: UK technology company Semafone® announced its continued expansion into North America with the opening of a new regional headquarters in Boston. Located in Boston’s downtown business district, the new office will be the center of operations for Semafone’s North American sales efforts. Continue reading Semafone Chooses Boston for New North American Headquarters to Support Continued Global Expansion

AudioCodes Virtualized Session Border Controller Selected by Interactive Intelligence for its Communications as a Service (CaaS) Solution

PRESS RELEASE: AudioCodes announced that the Mediant Session Border Controller Virtual Edition (SBC VE) has been selected by Interactive Intelligence for deployment with its communications as a service (CaaS) cloud solution. Continue reading AudioCodes Virtualized Session Border Controller Selected by Interactive Intelligence for its Communications as a Service (CaaS) Solution

TCN Launches “VocalRx,” an Automated Patient Engagement Platform to Enhance Revenue Cycle Efficiency for Healthcare Providers

PRESS RELEASE: TCN announced the launch of “VocalRx,” a cloud-based automated patient engagement platform that offers a suite of contact center tools to save time and improve revenue cycle efficiency for healthcare providers. Built on TCN’s flagship contact center technology, Platform 3.0, VocalRx provides healthcare practitioners and hospital collectors with various automated notification tools to communicate with their patients efficiently and cost-effectively while increasing revenue. Continue reading TCN Launches “VocalRx,” an Automated Patient Engagement Platform to Enhance Revenue Cycle Efficiency for Healthcare Providers

Enacomm Unveils Fraud Control Module for Customer Call Centers to Keep Fraudsters in Check

PRESS RELEASE: Banks and credit unions now have a reliable defense against fraudsters targeting their call center systems, thanks to the ViA® Fraud Control Module announced by Enacomm today. Enacomm is a leading provider of intelligent customer interactions solutions and security technology for financial institutions and credit card companies. Continue reading Enacomm Unveils Fraud Control Module for Customer Call Centers to Keep Fraudsters in Check