Q-Suite 5.13 Improves Ease-of-Use for Call Center Software Administrators

PRESS RELEASE: Indosoft announces a new release of its contact center software. Q-Suite 5.13 adds several features to reduce the workload of setup and administration. It adds centralized management of some common tasks and adds efficiency to others. Configuration happens once and changes are applied as needed. Continue reading Q-Suite 5.13 Improves Ease-of-Use for Call Center Software Administrators

Parker Software: Robots won’t take your job

BLOG: There’s currently a misleading rumour doing the rounds that suggests robots are going to take our jobs. We’ve been led to believe that the human race will be left to fend for itself in a dystopian future made up of dancing humanoids that can climb stairs and serve us Jägerbomb cocktails. Here, Howard Williams, marketing director at Parker Software, looks at the future of business automation and the vital role people will still have to play. Continue reading Parker Software: Robots won’t take your job

Friedbert Schuh promoted to Senior Vice President and General Manager EMEA at Genesys

PRESS RELEASE: Genesys announced that Friedbert Schuh has been promoted to the position of Senior Vice President and General Manager, EMEA. In his new position Schuh will lead Genesys’ business across Europe, the Middle East and Africa. He succeeds Mark Turner, who was recently appointed Executive Vice President of Global Sales and Field Operations. Continue reading Friedbert Schuh promoted to Senior Vice President and General Manager EMEA at Genesys

Freshdesk Expands Global Presence with New Office in Berlin

PRESS RELEASE: Freshdesk announced the opening of a new regional office in Berlin, Germany. Freshdesk has doubled its customer base in just over a year, from 40,000 to 80,000 customers, with nearly a third of the business coming from Europe. Adding to their existing UK office, the new Berlin office will enable the company to better support and grow their mid-market and enterprise business in Continental Europe. Continue reading Freshdesk Expands Global Presence with New Office in Berlin