Dunelm partners with Rant & Rave to capture real-time feedback from its customers

Rant&Rave-GreyPRESS RELEASE: Dunelm, the leading homewares retailer, has enlisted the help of Customer Engagement specialists, Rant & Rave, to capture real-time feedback from its customers. A combination of dedicated emails, till receipts and online order confirmations will be used to gather in the moment feedback at key touch points along the customer journey so that Dunelm can listen to and learn from the voice of its customers to ensure it understands what really matters to them. Continue reading Dunelm partners with Rant & Rave to capture real-time feedback from its customers

HCL Services Expands Strategic Partnership With Aspect Software

PRESS RELEASE: Aspect Software announced that it is expanding the scope of its alliance with its partner HCL Services, a subsidiary of HCL Infosystems, a premier IT services, distribution and digital solutions company. Under the new agreement, HCL Services will continue to drive growth in their contact center business by offering Aspect’s complete solutions and services portfolio in Singapore and Middle East regions, besides the existing partnership in India. Continue reading HCL Services Expands Strategic Partnership With Aspect Software

Zendesk Names Elena Gomez as Chief Financial Officer

Zendesk_logo_RGBPRESS RELEASE: Zendesk announced the appointment of Elena Gomez, former senior vice president of finance and strategy at Salesforce, as its new chief financial officer. She replaces Alan Black, who served as Zendesk’s CFO since 2011 and earlier announced his plans to leave the company once his replacement was found. Continue reading Zendesk Names Elena Gomez as Chief Financial Officer

Frost & Sullivan Honors Interactive Intelligence with South Africa Product Leadership Award for Cloud-based Solutions

PRESS RELEASE: Based on its recent analysis of cloud-based solutions for the South Africa contact centre market, Frost & Sullivan has recognised Interactive Intelligence with its Product Leadership Award. Continue reading Frost & Sullivan Honors Interactive Intelligence with South Africa Product Leadership Award for Cloud-based Solutions

Largest Telehealth Provider Moves to the Cloud with the Five9 Virtual Contact Center

Five9_logo_primary_RGBPRESS RELEASE: Five9 announced that the largest technology healthcare service provider in the US has selected the Five9 Virtual Contact Center (VCC) to support on-demand healthcare from a network of more than 3,000 board-certified, state-licensed physicians. This customer is expected to generate over $1.2 million in annual recurring revenue for Five9. Continue reading Largest Telehealth Provider Moves to the Cloud with the Five9 Virtual Contact Center