Verint Further Optimises Mobile Customer Engagement With Enterprise Feedback Management Enhancements

Verint LogoPRESS RELEASE: Verint® announced enhancements to its Enterprise Feedback Management™ solution, enabling further flexible, mobile customer engagement across today’s digital enterprise. The solution, part of Verint’s broader Customer Engagement Optimisation™ portfolio, is designed to help organisations take a proactive approach to engaging with customers—and employees—by capturing, analysing, and acting on their feedback to enhance service, processes, satisfaction and loyalty. Continue reading Verint Further Optimises Mobile Customer Engagement With Enterprise Feedback Management Enhancements

Plantronics Manager Pro Provides Insight Helping Improve Business Communications

PRESS RELEASE: Plantronics announced Plantronics Manager Pro v3.8 and the new Asset Analysis suite. Plantronics Manager Pro is a software subscription service that customers and partners can use to manage audio communications devices. Now, IT and contact centre managers can gain insights from voice interactions, turning the headset into a data aggregation tool by using analytics to improve collaboration and customer service at the point of interaction. Continue reading Plantronics Manager Pro Provides Insight Helping Improve Business Communications