Verint Further Optimises Mobile Customer Engagement With Enterprise Feedback Management Enhancements

Verint LogoPRESS RELEASE: Verint® announced enhancements to its Enterprise Feedback Management™ solution, enabling further flexible, mobile customer engagement across today’s digital enterprise. The solution, part of Verint’s broader Customer Engagement Optimisation™ portfolio, is designed to help organisations take a proactive approach to engaging with customers—and employees—by capturing, analysing, and acting on their feedback to enhance service, processes, satisfaction and loyalty. Continue reading Verint Further Optimises Mobile Customer Engagement With Enterprise Feedback Management Enhancements

Plantronics Manager Pro Provides Insight Helping Improve Business Communications

PRESS RELEASE: Plantronics announced Plantronics Manager Pro v3.8 and the new Asset Analysis suite. Plantronics Manager Pro is a software subscription service that customers and partners can use to manage audio communications devices. Now, IT and contact centre managers can gain insights from voice interactions, turning the headset into a data aggregation tool by using analytics to improve collaboration and customer service at the point of interaction. Continue reading Plantronics Manager Pro Provides Insight Helping Improve Business Communications

Dell and EMC Unveil “Dell Technologies” As Future Brand for Family of Businesses

PRESS RELEASE: Dell Inc. and EMC Corp. revealed that upon the close of their pending transaction, the combined family of businesses will be called Dell Technologies. Dell Technologies will include the brands, companies and capabilities reflected across the current Dell and EMC portfolios. Continue reading Dell and EMC Unveil “Dell Technologies” As Future Brand for Family of Businesses

Zendesk Adds Chief Revenue Officer and Chief Information Officer to Leadership Team

Zendesk_logo_RGBPRESS RELEASE: Zendesk announced the appointments of Bryan Cox, former senior vice president of global customer operations at VMware, as its first chief revenue officer and Tom Keiser, former CIO and executive vice president of product operations at GAP Inc., as its first chief information officer. Continue reading Zendesk Adds Chief Revenue Officer and Chief Information Officer to Leadership Team

Cyara Reinvents Contact Center Testing — Virtual Agent Perfects the Customer Experience While Saving Costs, Time and Effort

PRESS RELEASE: Cyara, which accelerates the delivery of a flawless customer experience and has been helping the world’s most elite companies increase operational efficiency for over a decade, has once again disrupted the industry with the introduction of its Virtual Agent for Desktop. Continue reading Cyara Reinvents Contact Center Testing — Virtual Agent Perfects the Customer Experience While Saving Costs, Time and Effort