Millennials and men are the most demanding when it comes to customer service in the UK

PRESS RELEASE: New research from Lithium Technologies reveals fast changing expectations for online customer service in the UK is being pushed by younger tech-savvy generations. The survey found that an overwhelming majority of UK adults (75 per cent) expect online queries to be dealt with the same day and nearly half (47 per cent) expect a reply within the hour, up from 67 per cent and 30 per cent respectively in 2014. Continue reading Millennials and men are the most demanding when it comes to customer service in the UK

Fortune 500 Company Transitions from Outdated, Inflexible On-Premises System to inContact Cloud Contact Center Solution

PRESS RELEASE: inContact announced a Fortune 500 company switched from their outdated and inflexible on-premises system to inContact’s Customer Interaction Cloud. Looking to avoid costly upgrades to its outdated on-premises software, the company—one of the top 10 largest companies in the world— is moving an initial 170 agents across four global locations for one of their divisions, to inContact’s more efficient and flexible cloud solution. Continue reading Fortune 500 Company Transitions from Outdated, Inflexible On-Premises System to inContact Cloud Contact Center Solution

Quovim C3 Announces First US Client – SatCom Marketing of Minnesota

PRESS RELEASE: Quovim C3 announced its first US-based client – SatCom Marketing of Minnesota, a contact center operator with expertise in serving the cable/broadband industry. Quovim C3 has taken over SatCom’s Interactive Intelligence Customer Interaction Center (CIC) platform support and maintenance contract. Continue reading Quovim C3 Announces First US Client – SatCom Marketing of Minnesota

Promero, Inc. announces new partnership with Tenfold, leading CTI enabler

PRESS RELEASE: Promero announced that it signed a reseller agreement with Tenfold. Tenfold is a leading provider of cloud based solutions that enable companies the ability to integrate their phone systems and customer relationship management systems in a matter of minutes. The Tenfold platform instantly unlocks features such as click to dial, automatic call logging, call info popups and advance call analytics. Continue reading Promero, Inc. announces new partnership with Tenfold, leading CTI enabler

Promero Adds Cloud Contact Center Five9 for 2016 Product Roster

PRESS RELEASE: Promero announced that it signed a reseller agreement with Five9. Five9 provides everything needed to run a multichannel inbound, outbound, or blended contact center, including a multichannel agent desktop, supervisor desktop to monitor and coach agents, live chat, social customer service, sophisticated management applications such as real-time and historical reporting, recording, workforce management, quality monitoring , out-of-the-box and custom CRM integrations, and much more. Continue reading Promero Adds Cloud Contact Center Five9 for 2016 Product Roster

Noble Systems Announces ‘Innovations Award’ Winners at SNUG 2016

PRESS RELEASE: Noble Systems Corporation, a global leader in unified contact center technology, presented its “Innovations Award” to deserving clients at the company’s 2016 Select Noble Users Group (SNUG) Americas conference – a gathering of Noble Systems clients and partners – held last month in Clearwater Beach, Florida. Continue reading Noble Systems Announces ‘Innovations Award’ Winners at SNUG 2016

eLoyalty and Verizon Team to Deliver Unified Customer Experience Solution

PRESS RELEASE: eLoyalty, part of TeleTech Technology announced the Company and Verizon have entered into a global agreement where eLoyalty’s Contact Center as a Service (CCaaS) platform will be integrated into Verizon’s new Unified Customer Experience solution to deliver a single, cloud-based contact center offering for enterprise clients that’s easy to use. Continue reading eLoyalty and Verizon Team to Deliver Unified Customer Experience Solution

Nu Echo announces the launch of Genesys Quick-Start contact center deployment packages

PRESS RELEASE: Nu Echo, leading solutions provider and professional services organization specializing in enterprise level contact centers announced the launch of its new Genesys Quick-Start deployment packages designed for the needs of small and medium sized enterprise. Continue reading Nu Echo announces the launch of Genesys Quick-Start contact center deployment packages

Cloud fundamental to Digital Transformation strategies

The digital transformation of UK businesses is still relatively immature and too many organisations are only just scratching the surface. While a high proportion of businesses have Digital Transformation in their sights, work is needed if they are to reach their digital potential. This is the key finding of the latest report from the Cloud Industry Forum (CIF). Continue reading Cloud fundamental to Digital Transformation strategies