New Foehn partnership offers companies seamless omnichannel engagement with Interactive Intelligence PureCloud Engage

Foehn, the UK cloud phone system specialist, has partnered with Interactive Intelligence to meet growing market demand for contact centres with an omnichannel customer engagement cloud service. The award-winning Interactive Intelligence cloud service, PureCloud Engage, combined with Foehn’s cloud phone system expertise, ensures that contact centres get the most innovative technology, along with superior deployment and integration services. Continue reading New Foehn partnership offers companies seamless omnichannel engagement with Interactive Intelligence PureCloud Engage

XO Communications Introduces Advanced Cloud-Based Contact Center Service Platform

PRESS RELEASE: XO Communications launched a new, advanced cloud-based contact center service that improves the experience that businesses can deliver to their customers. XO Contact Center Services helps businesses by providing multiple methods for their customers to engage with a contact center ranging from traditional phone calls to web chats, text messages and social media channels. Continue reading XO Communications Introduces Advanced Cloud-Based Contact Center Service Platform

[24]7 and glanvill&Co Form Strategic Partnership to Deliver Customer Acquisition Cloud in the UK and Europe

[24]7, the global leader in customer engagement solutions, announced a strategic partnership with UK-based media and marketing consultancy glanvill&Co to deliver its newly launched [24]7 Customer Acquisition Cloud to European media agencies and advertisers. Continue reading [24]7 and glanvill&Co Form Strategic Partnership to Deliver Customer Acquisition Cloud in the UK and Europe

Edwardian Hotels London Launches ‘Virtual Host’ Designed by Aspect Software

aspect-logo-std-full-RGBPRESS RELEASE: Today Edwardian Hotels London launches a new ‘virtual host’ service to its hotel guests, designed by Aspect Software. The artificially intelligent service, called ‘Edward’, is designed to deliver exceptional experiences for guests who prefer digital brand interaction. Continue reading Edwardian Hotels London Launches ‘Virtual Host’ Designed by Aspect Software

mplsystems secures funding award from the UK’s innovation agency, Innovate UK, to develop advanced field service optimisation IoT solution

PRESS RELEASE: mplsystems have announced that they have just won their second funding award from the UK’s innovation agency, Innovate UK. The ‘Advanced Engineer Scheduling Optimisation & Prediction’ (AESOP) project will prototype a pioneering customer service application to enable real-time responsive optimisation of field service technicians, using Internet of Things (IoT) and other external feeds. Continue reading mplsystems secures funding award from the UK’s innovation agency, Innovate UK, to develop advanced field service optimisation IoT solution

Ana Botija Loaisa joins Altitude Software as Product Marketing Manager

PRESS RELEASE: Altitude Software is announcing that Ana Botija Loaisa joined its team as Product Marketing Manager. In this role Ana will be responsible for managing Altitude’s customer interaction management solutions for the contact center, conceiving and executing marketing strategies and tactics that drive growth for new solutions that provide value to customers across all Altitude’s global markets. Continue reading Ana Botija Loaisa joins Altitude Software as Product Marketing Manager