Suffolk County Council employees benefit from a Transversal and Atos self-service initiative

PRESS RELEASE: Suffolk County Council has appointed knowledge management solutions provider Transversal and its partner, international digital leader, Atos, to deliver an enterprise HR solution in the form of a centralised knowledgebase that allows employees to serve themselves online. Continue reading Suffolk County Council employees benefit from a Transversal and Atos self-service initiative

Fraud on the Frontline: UK financial institutions losing an average of £20M every year in call centres

PRESS RELEASE: Financial institutions in the UK are losing more than £20million each year to fraudsters targeting call centres. According to a new report from fraud protection and authentication company Pindrop, the UK suffered double the rate of attacks than the US, experiencing 1 in 700 fraudulent calls in 2015, compared to the 1 in 1,700 in the US, during the same period. Continue reading Fraud on the Frontline: UK financial institutions losing an average of £20M every year in call centres

Q-nomy Inc. Brings the Omni Channel Customer Experience to the Aisle with Q-Flow® Mobile Console

PRESS RELEASE: Q-nomy announced the launch of Q-Flow® Mobile Console — a new addition to its Q-Flow® Customer Experience Optimization solution. Q-nomy’s Mobile Console application enables agents roaming stores and branches to give customers better sales assistance and service. Continue reading Q-nomy Inc. Brings the Omni Channel Customer Experience to the Aisle with Q-Flow® Mobile Console

Gamification of NFL Football Season Gains Positive Returns for Contact Centers

PRESS RELEASE: Employee attendance, morale, disengagement, turnover, and overall performance are unique challenges for contact centers, in which wages and employee skill levels are often low (in many cases, due to very high turnover), and the work itself can be stressful and monotonous. Gamification is proving to be an effective business strategy in motivating employees and improving business results for contact centers across every industry sector. Continue reading Gamification of NFL Football Season Gains Positive Returns for Contact Centers