Solgari releases ‘telephone killer’ WebRTC service

PRESS RELEASE: Solgari, the Dublin-based cloud telephony and communications provider, has announced the launch of its ‘Solgari Connect’ Web Real Time Communications (WebRTC) service, which it believes could spell the end for the workplace landline. WebRTC is an open source browser communications protocol supported by Google, Firefox, Microsoft and Apple, which offers instant voice, video, IM and conference communications via an internet browser. Continue reading Solgari releases ‘telephone killer’ WebRTC service

Aspect Software Announces Workforce Chatbot, Aspect® Mila™: Intelligent Assistant Brings Newfound Efficiency to Contact Center Agents

aspect-logo-std-full-RGBPRESS RELEASE: Aspect Software announced Aspect® Mila™, a new interactive assistant that redefines how contact center supervisors and agents interact with workforce applications and each other. Aspect Mila is an integration of Aspect® CXP and Aspect natural language understanding (NLU) technologies. When used with components of the Aspect EQ™ Workforce Optimization™ (WFO) suite, it allows supervisors to better manage staffing requirements and empowers agents to take control of their schedules from anywhere using their mobile devices, without direct access to the WFO desktop applications. Continue reading Aspect Software Announces Workforce Chatbot, Aspect® Mila™: Intelligent Assistant Brings Newfound Efficiency to Contact Center Agents

Aspect Software Announces Aspect Via™: The Most Complete Customer Engagement Center in the Cloud

aspect-logo-std-full-RGBPRESS RELEASE: Aspect Software announced Aspect Via™, a comprehensive, cloud customer engagement center (CEC). Aspect Via delivers a complete set of native customer service capabilities, designed to integrate into the larger customer-driven enterprise. Based entirely on proven technology from Aspect’s comprehensive portfolio, Aspect Via is all in the cloud, leveraging the company’s latest next-generation components. Continue reading Aspect Software Announces Aspect Via™: The Most Complete Customer Engagement Center in the Cloud

Zendesk Launches SMS Channel to Enable Fast, Personalized Customer Service

Zendesk_logo_RGBPRESS RELEASE: Zendesk announced a new native SMS support channel, enabling businesses globally to receive and respond to texts from their customers within Zendesk. Leading beauty and grooming retailer Birchbox, on-demand delivery service Favor, and global retail analytics leader Retail Solutions Inc.(RSi), are already using SMS to quickly and efficiently respond to their customers. Continue reading Zendesk Launches SMS Channel to Enable Fast, Personalized Customer Service