Transavia Takes Off with Pegasystems to Deliver Digital Differentiation

PRESS RELEASE: Transavia announced it has selected Pegasystems to deliver a new technology platform that will allow it to differentiate itself as Europe’s leading digital airline. A member of the Air France KLM group, and the airline of choice for affordable European flights, Transavia has nearly 50 years of experience operating scheduled and charter flights to more than 110 destinations, primarily in Europe and Northern Africa. Continue reading Transavia Takes Off with Pegasystems to Deliver Digital Differentiation

Rant & Rave’s technology keeps Orbit ahead of the curve with real-time feedback

Rant&Rave-GreyPRESS RELEASE: Orbit is the first ever housing association to use real-time customer feedback. The platform developed by customer engagement specialists, Rant & Rave, is the organisation’s principal method for listening to what customers are saying. Already used by the likes of Npower, Sky and EasyJet, Orbit is the first in the housing sector to use the innovative platform. Real-time feedback allows staff to respond to concerns raised by customers quicker and more efficiently than ever before. Continue reading Rant & Rave’s technology keeps Orbit ahead of the curve with real-time feedback

Blue Cross & Blue Shield of Rhode Island Improves Well-Being Of 600,000 Healthcare Customers through Technology and Managed Services

PRESS RELEASE: Carousel Industries has been selected by Blue Cross & Blue Shield of Rhode Island (BCBSRI) to transform the company’s IT infrastructure and network support and provide managed services 24x7x365. Continue reading Blue Cross & Blue Shield of Rhode Island Improves Well-Being Of 600,000 Healthcare Customers through Technology and Managed Services

Avaya Introduces Smart Digital Transformation-as-a-Service to Europe at Avaya Technology Forum Dublin

PRESS RELEASE: Avaya is introducing its concept of Smart Digital Transformation-as-a-Service – SmartDXaaS – to organizations in Europe, with the business communications company highlighting its range of cloud-based solutions and professional services, designed to help organizations achieve their digital transformation objectives more easily and cost-effectively, at its flagship Avaya Technology Forum in Dublin, Ireland. Continue reading Avaya Introduces Smart Digital Transformation-as-a-Service to Europe at Avaya Technology Forum Dublin

3CLogic Unveils Newest Cloud Communication Platform for Enterprise and Call Centers

PRESS RELEASE: 3CLogic announced its latest software release in which it unveiled its new hybrid cloud solution. The release comes at a time when the delivery of next generation communications for both enterprises and the contact center industry is undergoing a huge evolution in favor of a hybrid cloud model as broader adoption of cloud solutions continues to grow. Continue reading 3CLogic Unveils Newest Cloud Communication Platform for Enterprise and Call Centers

RingCentral Professional Services Scales Globally With New Certified Delivery Partner Program To Support Enterprise Needs

PRESS RELEASE: RingCentral, a leading provider of cloud business communication and collaboration solutions announced that it has enhanced its Professional Services offering with the addition of a Certified Delivery Partner Program designed to support global enterprise customers. Certified delivery partners are based around the world to provide hands-on support and fulfill enterprise service requests – including technical design, implementation, network configuration, integration, and monitoring services. Developed to scale, the program is customizable according to the level of professional services capabilities and geographic reach an enterprise may need. Continue reading RingCentral Professional Services Scales Globally With New Certified Delivery Partner Program To Support Enterprise Needs

Verint Only Company Recognized by Gartner in Both 2016 Magic Quadrant for the CRM Customer Engagement Center and 2015 Magic Quadrant for Customer Engagement Center Workforce Optimization

Verint LogoPRESS RELEASE: Verint® announced its inclusion in the newly published Magic Quadrant for the CRM Customer Engagement Center report by research and advisory firm Gartner, Inc. This marks the fourth year the company’s solutions have been recognized in this evaluation for ability to execute and completeness of vision. The report evaluated Verint’s Engagement Management™ solutions.* Continue reading Verint Only Company Recognized by Gartner in Both 2016 Magic Quadrant for the CRM Customer Engagement Center and 2015 Magic Quadrant for Customer Engagement Center Workforce Optimization

New German Headquarters for Unify – Tailored Work Environment for the New Way to Work

PRESS RELEASE: Unify, the Atos brand for communications and collaboration software and services, has since March 2016 a new address in the north of Munich in the Highlight Towers (HTL), after many years in the Obersendling district. At HLT, the new working environment extends over eight floors. The concept follows the principles of the New Way to Work, the design comes from the Milanese architecture and design group il prisma and is based on a large-scale survey among employees and several workshops with the management team. Continue reading New German Headquarters for Unify – Tailored Work Environment for the New Way to Work