Product Focus: storm® DTA:SWITCHBOARD™

PRESS RELEASE: storm® DTA®:SWITCHBOARD™ is the latest module within Content Guru’s Desktop Task Assistant (DTA) agent and supervisor interface, providing operators with full multi-channel switchboard functionality for connecting interactions to the best available agent across multiple queues. SWITCHBOARD also delivers visibility over multiple sites and interactions as well as enhanced queue management driven manually. Continue reading Product Focus: storm® DTA:SWITCHBOARD™

Evolve IP to Receive Majority Investment from Great Hill Partners to Drive Growth and Expansion

PRESS RELEASE: Evolve IP announced that it will receive a majority investment from Great Hill Partners, a leading middle-market growth-oriented private equity firm, providing growth capital and significant additional funds for strategic acquisitions. Evolve IP will use the capital to accelerate its growth plans, including increasing its product offerings, growing its geographic footprint and expanding headcount across all areas, while continuing to provide its customers and partners with solutions that are fast, efficient, cost-effective and secure. Continue reading Evolve IP to Receive Majority Investment from Great Hill Partners to Drive Growth and Expansion

Webhelp UK announces appointment of Matt Camille as Account Development Director

PRESS RELEASE: Webhelp UK, has announced the appointment of Matt Camille as account development director. Matt is responsible for the strategic development and growth of Webhelp’s increasing client portfolio; working closely with them to understand their business challenges and provide the right solutions. Continue reading Webhelp UK announces appointment of Matt Camille as Account Development Director