NICE Robotic Automation Assists in Credit Card Fraud Prevention Process at Helpline and Accelerates Loan Approvals at Banca Popolare di Sondrio

PRESS RELEASE: NICE Systems has announced that Helpline and Banca Popolare di Sondrio have implemented NICE Robotic Automation solutions. Helpline is part of the Istituto Centrale Delle Banche Popolari Italiane group, which provides business process outsourcing services for financial institutions and insurance companies throughout Italy. Continue reading NICE Robotic Automation Assists in Credit Card Fraud Prevention Process at Helpline and Accelerates Loan Approvals at Banca Popolare di Sondrio

Enghouse Interactive Signs up Microsoft Skype for Business Voice Expert MeetingZone as New EMEA Partner

EnghouseEnabling it to further strengthen its reach into the Skype for Business marketplace, Enghouse Interactive has signed MeetingZone, one of the UK’s leading Microsoft Skype for Business service providers, as an EMEA partner. MeetingZone will sell, market and deliver a broad range of Enghouse Interactive solutions, including the Company’s flagship contact centre and console solution, EI Communications Centre. Continue reading Enghouse Interactive Signs up Microsoft Skype for Business Voice Expert MeetingZone as New EMEA Partner

PTP Announces Cloud Resell and Services Agreement with Aspect Software Bringing Rapidly Deployable, Adaptable Customer Experience Solutions to Enterprise Clients

aspect-logo-std-full-RGBPRESS RELEASE: PTP, a leading provider of customer experience management solutions, has broadened its portfolio by partnering with Aspect Software to resell their industry leading “triple play” cloud-based CX offerings. As an organization that is dedicated to providing clients best-of- breed solutions that meet both business challenges and customer needs, this agreement enhances PTP’s ecosystem to solve the complex, CX challenges enterprises face today. Continue reading PTP Announces Cloud Resell and Services Agreement with Aspect Software Bringing Rapidly Deployable, Adaptable Customer Experience Solutions to Enterprise Clients

Content Guru Banks Stadsbank Oost Nederland

PRESS RELEASE: Leading Dutch municipal bank, Stadsbank Oost Nederland, has chosen Content Guru’s storm® Cloud Contact Centre solution to enhance the efficiency of its customer contact operation and optimise customer experience. A not-for-profit organisation, Stadsbank provides critical financial services, including debt management and loan advice, to thousands of individual clients across 22 municipalities in the Netherlands. Continue reading Content Guru Banks Stadsbank Oost Nederland