Maintel signs up new partner Semafone

PRESS RELEASE: Maintel has partnered with Semafone, which provides secure payment software for contact centres, retailers and merchants that take Cardholder Not Present (CNP) payments. Using Semafone’s patented payment method, Maintel will help businesses deliver the highest level of security protection for transactions conducted over the phone, while also helping them to reduce the cost and complexity of compliance with the Payment Card Industry Data Security Standards (PCI DSS). Continue reading Maintel signs up new partner Semafone

Qmatic Introduces Industry’s First Integrated Mobile Queue Management and Gamification App

PRESS RELEASE: Qmatic announced the release of its new integrated queue management app, Myfunwait. Developed in conjunction with Sticky Beat, a digital experience agency, the app is the first to integrate gamification with real-time queue management and showcases Qmatic’s expertise in translating passive wait time into brand engagement opportunities that improve the customer experience. Continue reading Qmatic Introduces Industry’s First Integrated Mobile Queue Management and Gamification App

Eptica signs global partnership with SpiceCSM

PRESS RELEASE: Eptica announced a global partnership with SpiceCSM, the leading provider of iPaaS (Integration Platform as a Service) Guided Process and Integration technology. Under the agreement SpiceCSM will provide Eptica’s innovative, linguistic-powered customer engagement software to its growing client base, both within the United States and internationally. Continue reading Eptica signs global partnership with SpiceCSM

Manhattan Associates Connects the Call Center to Modern Shopper Expectations

PRESS RELEASE: Manhattan Associates introduced key enhancements to its Omni-Channel Customer Service Solution. Debuting at Momentum 2016 , the company’s annual user conference, the solution provides call center customer service representatives (CSRs) with a single application and single interface for servicing multi-brand, multi-currency, multi-country sales across channels. For today’s consumers, a great experience has no boundaries. Continue reading Manhattan Associates Connects the Call Center to Modern Shopper Expectations

Indosoft Automates Post-Call SMS & Email in its Call Center Software

PRESS RELEASE: Indosoft announces the addition of post-call triggers to its contact center software suite. Q-Suite 5.12 allows sending automated email and SMS messages upon completion of the call. This can automatically send confirmation to clients after agents have finished with the contact. Q-Suite has included a post-call URL process. It sends data to a web service once an agent has dispositioned a call through the agent screen. Continue reading Indosoft Automates Post-Call SMS & Email in its Call Center Software