NICE Acquires inContact, Revolutionizing the Customer Service Market

PRESS RELEASE: NICE announced that it has entered a definitive agreement to acquire inContact, the leader in cloud contact center. This acquisition ushers in a new era in customer service, where the two market leaders are joining forces to provide the industry’s first fully integrated and complete cloud contact center solution suite. Continue reading NICE Acquires inContact, Revolutionizing the Customer Service Market

Liquid Voice signs first NZ distribution agreement with Cogent

Liquid Voice, a highly respected enterprise call recording and contact centre solutions specialist has announced a distribution agreement with Cogent to support its growing channel across New Zealand delivering its innovative and high value portfolio of call recording and analytics solutions and services. Continue reading Liquid Voice signs first NZ distribution agreement with Cogent

GI Campaign, from GI Insight, introduces new standards for 360o, real-time, individualised campaign deployment

GI Insight, the customer insight people, have introduced new standards in multi-channel marketing with their innovative platform, GI Campaign which offers users the ability to:- identify and capture customer behaviour, segment customers into different behavioural groups, apply a built in decision engine that delivers personalised messages for each customer, and automatically set up programmatic communications that activate email messages in real-time triggered by customer action. Continue reading GI Campaign, from GI Insight, introduces new standards for 360o, real-time, individualised campaign deployment

Red Box Recorders Becomes Key Partner in Battle Against Insurance Fraud

INTERTEL, Inc., the leading medical canvassing firm in North America, has chosen Red Box Recorders as a key technology partner in the drive to combat insurance fraud. INTERTEL has deployed Red Box’s Quantify voice and data recording solution to capture over three quarters of a million calls annually at their four contact centers in Missouri and Colorado. Continue reading Red Box Recorders Becomes Key Partner in Battle Against Insurance Fraud

Aspect Software implements NetSuite OneWorld for transformative growth

aspect-logo-std-full-RGBPRESS RELEASE: NetSuite announced that Aspect Software has implemented NetSuite OneWorld to unify its worldwide operations on a single, cloud-based platform. Aspect implemented NetSuite OneWorld in June 2015 to replace numerous on-premise legacy systems which had been heavily modified to run the company’s global business operations. Continue reading Aspect Software implements NetSuite OneWorld for transformative growth

IMP Customer Care Becomes Blue Ocean Contact Centers

PRESS RELEASE: IMP Customer Care, a bilingual outsourced contact center with roots in Bathurst, is transitioning to the Blue Ocean Contact Centers brand. The brand name change is part of a strategic initiative by IMP Group to grow all of their customer service operations through the strength of the internationally-recognized, award-winning Blue Ocean brand, acquired in 2015, while leveraging the experience and attributes of the Bathurst Customer Care team to support that growth. Continue reading IMP Customer Care Becomes Blue Ocean Contact Centers