Milwaukee Brewers Add ShoreTel Communications System to Line-Up

GuidelinBrnd_DsgnGd_120602.qxdPRESS RELEASE: ShoreTel® announced the Milwaukee Brewers® are relying on a ShoreTel solution to increase employee productivity and improve communications between staff and fans. The team decided to replace their 16-year-old communications system and evaluated several VoIP providers. The Brewers selected a ShoreTel solution for its ease of management, robust telephony and other tools available to all users, and native CRM integration. Continue reading Milwaukee Brewers Add ShoreTel Communications System to Line-Up

Verint Enriches Self-Service Portfolio with Community Software Enhancements

Verint LogoPRESS RELEASE: Verint® announced enhancements to its Telligent Community™ solution, making information sharing and collaboration faster and easier than ever before. These latest advancements build upon Verint’s growing self-service solution set, which is part of the company’s broader Customer Engagement Optimization™ portfolio. Continue reading Verint Enriches Self-Service Portfolio with Community Software Enhancements

Zendesk Powers New Customer Engagement Opportunities in Google Play

Zendesk_logo_RGBPRESS RELEASE: At Google I/O, Zendesk announced an integration with Google Play that will allow businesses to turn app reviews into proactive customer conversations. Companies now have the opportunity to respond directly from Zendesk every time a customer submits a review on Google Play, helping to build relationships where customers are sharing their experiences. Google Play is the largest app store with more than a million apps. Continue reading Zendesk Powers New Customer Engagement Opportunities in Google Play

Natterbox to revolutionise business telephony for Salesforce® users

PRESS RELEASE: Natterbox announces the launch of Natterbox VoiceCloud PBX for Salesforce®, the first complete global telephony system that is managed from within Salesforce®. This global service introduces a new era in self-service telephony – landline and mobile – for the world’s leading enterprise cloud ecosystem. Continue reading Natterbox to revolutionise business telephony for Salesforce® users

BroadSoft announces BroadCloud extension into France

BroadSoft has announced that it is expanding its BroadCloud managed hosted service to France. By leveraging BroadSoft’s expertise in delivering cloud UC services, service providers in France can capitalize on the transition to cloud-based Unified Communications (UC) services by businesses of all sizes, from micro-businesses to large enterprises.  Continue reading BroadSoft announces BroadCloud extension into France