Milwaukee Brewers Add ShoreTel Communications System to Line-Up

GuidelinBrnd_DsgnGd_120602.qxdPRESS RELEASE: ShoreTel® announced the Milwaukee Brewers® are relying on a ShoreTel solution to increase employee productivity and improve communications between staff and fans. The team decided to replace their 16-year-old communications system and evaluated several VoIP providers. The Brewers selected a ShoreTel solution for its ease of management, robust telephony and other tools available to all users, and native CRM integration. Continue reading Milwaukee Brewers Add ShoreTel Communications System to Line-Up

Verint Enriches Self-Service Portfolio with Community Software Enhancements

Verint LogoPRESS RELEASE: Verint® announced enhancements to its Telligent Community™ solution, making information sharing and collaboration faster and easier than ever before. These latest advancements build upon Verint’s growing self-service solution set, which is part of the company’s broader Customer Engagement Optimization™ portfolio. Continue reading Verint Enriches Self-Service Portfolio with Community Software Enhancements

Zendesk Powers New Customer Engagement Opportunities in Google Play

Zendesk_logo_RGBPRESS RELEASE: At Google I/O, Zendesk announced an integration with Google Play that will allow businesses to turn app reviews into proactive customer conversations. Companies now have the opportunity to respond directly from Zendesk every time a customer submits a review on Google Play, helping to build relationships where customers are sharing their experiences. Google Play is the largest app store with more than a million apps. Continue reading Zendesk Powers New Customer Engagement Opportunities in Google Play

Natterbox to revolutionise business telephony for Salesforce® users

PRESS RELEASE: Natterbox announces the launch of Natterbox VoiceCloud PBX for Salesforce®, the first complete global telephony system that is managed from within Salesforce®. This global service introduces a new era in self-service telephony – landline and mobile – for the world’s leading enterprise cloud ecosystem. Continue reading Natterbox to revolutionise business telephony for Salesforce® users

BroadSoft announces BroadCloud extension into France

BroadSoft has announced that it is expanding its BroadCloud managed hosted service to France. By leveraging BroadSoft’s expertise in delivering cloud UC services, service providers in France can capitalize on the transition to cloud-based Unified Communications (UC) services by businesses of all sizes, from micro-businesses to large enterprises.  Continue reading BroadSoft announces BroadCloud extension into France

Talkdesk Now Enables Brands to Predict Customer Loyalty

Talkdesk logo (PRNewsFoto/Talkdesk)PRESS RELEASE: Talkdesk, the world’s leading cloud-based call center software provider, unveiled the launch of Talkdesk Customer Sentiment Score (CSS) which allows companies to understand customer sentiment as well as predict potential customer unhappiness and proactively address it. Details of the new feature, which is currently available in beta, were unveiled at the Opentalk Summit today in San Francisco. Continue reading Talkdesk Now Enables Brands to Predict Customer Loyalty

The Customer Journey Goes Beyond Digital to Include Phone Calls with the All-New Invoca for Salesforce Marketing Cloud

PRESS RELEASE: Invoca announced Invoca for Salesforce Marketing Cloud, a new platform that enables enterprise marketers to create a customer journey that’s omnichannel, based on both digital and offline phone interactions. With this new solution, enterprise marketers have the ability to create a highly personalized and consistent customer journey by delivering call intelligence across the Salesforce Marketing Cloud, including Journey Builder, Audience Builder, Email Studio and Data Extensions. Continue reading The Customer Journey Goes Beyond Digital to Include Phone Calls with the All-New Invoca for Salesforce Marketing Cloud

Zappix Visual IVR Now Enables Easy, Direct Access to CRM Platform

zappizPRESS RELEASE: Zappix, a smartphone Visual IVR software innovator, has integrated Salesforceֿ access within its cloud-based contact center software suite. Zappix users may now directly access information available via Salesƒorce Service Cloud® and Salesƒorce Desk while also leveraging expanded functionality such as CRM integration, self-service support tickets and sales-lead collection. Continue reading Zappix Visual IVR Now Enables Easy, Direct Access to CRM Platform