Another first for SSE in customer service

PRESS RELEASE: SSE officially became the first energy company in the UK to offer customer service via British Sign Language (BSL) through its customer service centres – revolutionising the way deaf BSL users can interact with them. The new service, provided in partnership with SignVideo, was officially launched by the Minister for Disabled People, Justin Tomlinson MP, Jeff McWhinney, Chairman and Founder of SignVideo and Gareth Wood, SSE Customer Services Director at SSE’s Penner Road Customer Service Centre in Portsmouth. Continue reading Another first for SSE in customer service

CallCabinet’s “Perfect Compliance” Call Recording Makes the Leap to Vodia Hosted PBX

PRESS RELEASE: CallCabinet, long trusted for its multiple award-winning compliant call recording solution, Atmos, has teamed up with Vodia, the company that pioneered multi-tenant PBX, with a cloud-based solution for every firm that needs to record calls for training, dispute resolution, regulatory compliance, or security. Continue reading CallCabinet’s “Perfect Compliance” Call Recording Makes the Leap to Vodia Hosted PBX

eGain to host Digital+AI Day 2016 in Chicago

PRESS RELEASE: eGain, the leading provider of cloud-based customer engagement solutions, is hosting eGain Digital+AI Day on October 11, 2016 in Chicago. The event will build on the success of eGain Digital Day London, which was sold out with a 30% increase in attendance year over year and transformational success stories presented by CxO’s representing eGain clients EE (formerly Everything Everywhere, now part of BT Group) and HMRC (Her Majesty’s Revenue and Customs). Continue reading eGain to host Digital+AI Day 2016 in Chicago

Sinclair Voicenet Awarded Nationwide Support Contract By Ageas Retail

PRESS RELEASE: Ageas Retail Ltd, one of the UK’s largest insurance intermediaries, has awarded Sinclair Voicenet a major contract for the maintenance and support of all NICE solutions across its Glasgow, Stoke and Bournemouth sites. They include recording, quality management, advanced real-time and workforce management applications. Continue reading Sinclair Voicenet Awarded Nationwide Support Contract By Ageas Retail

JurisLink Wins Ovum Award for CafeX WebRTC Solution for Attorneys

CafeX Communications®, a leading supplier of mobile and web engagement solutions, announced that its customer JurisLink has been awarded Ovum’s On the Radar award in the ‘Connecting the Physical World’ category. The award was announced during the Ovum Industry Congress held on May 11 and 12 in London. Continue reading JurisLink Wins Ovum Award for CafeX WebRTC Solution for Attorneys

Mitel Receives U.S. Federal Trade Commission Approval for Proposed Acquisition of Polycom

Mitel announced the early termination of the waiting period under the Hart-Scott-Rodino Antitrust Improvements Act (HSR Act) for its proposed acquisition of Polycom, announced on April 15, 2016. Termination of the HSR Act waiting period satisfies one of the conditions to the closing of the pending transaction. The transaction, which is expected to close in Q3 2016, remains subject to other customary closing conditions, including receipt of shareholder and other regulatory approvals. Continue reading Mitel Receives U.S. Federal Trade Commission Approval for Proposed Acquisition of Polycom

Firstsource completes acquisition of ISGN’s Business Process Outsourcing Division

PRESS RELEASE: Firstsource Group USA Inc., wholly owned subsidiary of Firstsource Solutions Limited, a RP-Sanjiv Goenka Group company and a global provider of customized BPM services announced that they have completed the acquisition of the BPO division of ISGN Corporation™ (“ISGN”), a leading provider of end-to-end technology solutions to the U.S. mortgage industry. Continue reading Firstsource completes acquisition of ISGN’s Business Process Outsourcing Division