Daily Archives: May 23, 2016

Outsourcing

Kelda Water Services Retail chooses Echo’s market leading RapidXtra Billing and Customer Relationship solution to underpin plans to compete in the non-household retail market

PRESS RELEASE: Kelda Water Services Retail (KWSR), the retail business arm of Yorkshire Water, in partnership with Loop Customer Management, have appointed Echo Managed Services to deliver the billing and customer relationship management (CRM) solution for its commercial customers. Continue reading Kelda Water Services Retail chooses Echo’s market leading RapidXtra Billing and Customer Relationship solution to underpin plans to compete in the non-household retail market →

Technology

Nuance Nina Brings Message-Based Customer Service to SMS, Enterprise Mobile and Popular Messaging Apps

PRESS RELEASE: Nuance announced Nina for Messaging, which enables enterprises to engage their customers via intelligent, two-way messaging on mobile devices. Tapping into Nuance’s proven natural language understand (NLU) and conversational technologies, Nina for Messaging lowers the investment and time risk for enterprises seeking to offer exceptional customer service via conversational messaging interfaces within native mobile apps, through text messaging and in messaging applications such as Facebook Messenger™. Continue reading Nuance Nina Brings Message-Based Customer Service to SMS, Enterprise Mobile and Popular Messaging Apps →

Technology

ASC Meets Evidence-Proof Recording and Archiving Required by MiFID II

PRESS RELEASE: ASC Technologies announced its neo recording suite will help to meet the needs of global financial institutions participating in EU member states under MiFID II (Markets in Financial Instruments Directive). A new section of MiFID II requires complete and secure documentation and storage of customer consultations, whether by phone, chat, email or in person. Continue reading ASC Meets Evidence-Proof Recording and Archiving Required by MiFID II →

Technology

IntelePeer Replaces Outdated Voice Solutions with New Call Path Offering

PRESS RELEASE: IntelePeer announced its Call Path service, a simple, easy-to-order SIP solution that enables enterprises to easily migrate their phone system connectivity from legacy ISDN PRI / TDM technology to the most advanced SIP service. Call Path makes this migration easy with a package that provides a simple cost savings comparison and minimal disruption to business’ communications. Continue reading IntelePeer Replaces Outdated Voice Solutions with New Call Path Offering →

Appointments, Technology

VoiceSage Brings Highly Experienced Senior Sales Leader On Board To Conquer Global Markets

PRESS RELEASE: VoiceSage confirmedthe appointment of a dynamic new sales director who’s mission is to take its sales operation to the next level. Under the leadership of new hire Steven Robertson, the twin-headquartered Irish and British software leader plans to expand both existing geographies but also put blue water between it and its rivals in international markets, in particular to drive VoiceSage growth in international markets. Continue reading VoiceSage Brings Highly Experienced Senior Sales Leader On Board To Conquer Global Markets →

Technology

Company plans to expand U.K. headquarters at Salesforce Tower to support growing local customer base

PRESS RELEASE: Salesforce announced it is increasing its investments in the U.K., including a plan to take on additional space at its U.K. headquarters at Salesforce Tower in London. This follows the company’s recent announcement to hire more than 1,200 people in EMEA this year to support its fast-growing customer base and ecosystem. Salesforce also announced that Salesforce Ventures, the company’s global corporate investment group, is fueling cloud innovation in the U.K. through investments in DigitalGenius, NewVoiceMedia and Qubit. Continue reading Company plans to expand U.K. headquarters at Salesforce Tower to support growing local customer base →