Geoffrey Insurance pioneers Pitney Bowes’ EngageOne Video to transform UK customer experience

PRESS RELEASE: Pitney Bowes, a global technology company that provides innovative products and solutions to power commerce, has signed a major new contract with online motor insurer Geoffrey Insurance, part of the Markerstudy Group of Companies, to be the first business to use the EngageOne® Video in the UK to transform its customer experience, boost retention rates and drive growth. Continue reading Geoffrey Insurance pioneers Pitney Bowes’ EngageOne Video to transform UK customer experience

XO Communications Leverages GENBAND Nuvia for its Advanced Cloud-based Contact Center Service

PRESS RELEASE: GENBAND™ announced that XO Communications is leveraging the Nuvia Contact Center solution for its recently-announced XO contact center service. Nuvia Contact Center enables XO to offer its customers the ability to centralize contact center management and operations in the cloud, thereby enabling them to focus on improving their customers’ experience and overall productivity. Continue reading XO Communications Leverages GENBAND Nuvia for its Advanced Cloud-based Contact Center Service

Ventrica celebrates with ‘Contact Centre of the Year’ award

PRESS RELEASE: One of Essex’s fastest growing businesses, outsourced contact centre Ventrica based in Southend is delighted to announce that it has won the ‘Contact Centre of the Year’ (larger category) as part of the London & South East Contact Centre Awards 2016 presented at a ceremony held at the Heathrow Radisson Blu Hotel on Friday 20th May. Continue reading Ventrica celebrates with ‘Contact Centre of the Year’ award

Scottish home improvement company fined for making 2.5 million nuisance calls

PRESS RELEASE: A home improvements company that made 2.5 million recorded phone calls has been fined £50,000 by the Information Commissioner. The unwanted calls were made by Nevis Home Improvements Ltd, based in Glasgow. People who picked up the phone heard a recorded message promoting the firm’s energy saving services. Continue reading Scottish home improvement company fined for making 2.5 million nuisance calls