BT calls in Parseq

PRESS RELEASE: Parseq has secured an additional contract to provide telecommunications giant, BT, with sales centre support.

Contact Centre CLUB

The extension to the current partnership with BT will see Parseq provide specialist B2B services for the leading telecommunications brand from its Glasgow offices.

The contract was awarded due to the strength of Parseq’s team, its specialist knowledge of the sector and the firm’s capability to deliver a tailored B2B solution to meet BT’s requirements.

The firm now plans to invest further in Glasgow’s jobs market by boosting its 250 seat contract centre operation in the city with the creation of a 35 new roles.

Graham Stein, managing director of Parseq’s contact centre business says: “We’re delighted to achieve a multi-site partnership with BT and the creation of further employment and investment within Glasgow.

“This month marks our first anniversary at the International Financial Services District. When we arrived we made a pledge to grow the career opportunities available for the local workforce and I’m pleased to say 12 months on that’s exactly what we’ve been able to achieve and it’s a commitment which will continue as we win more business and grow our Scottish operation.”

The firm employs more than 2,500 nationally and represents some of the UK’s most respected blue-chip brands, including the top ten international banks, a third of the country’s utility sector and has a significant presence within financial and insurance services.

Stein adds: “This is one of a raft of new business wins we’ll be announcing over the coming months as we continue to grow our presence in Glasgow. This success is testament to the hard work and dedication of our employees and the business’ unique approach to providing multi-channel customer communication services.

“Here’s to the next 12 months.”