Frost & Sullivan Honors Interactive Intelligence with South Africa Product Leadership Award for Cloud-based Solutions

PRESS RELEASE: Based on its recent analysis of cloud-based solutions for the South Africa contact centre market, Frost & Sullivan has recognised Interactive Intelligence with its Product Leadership Award. Continue reading Frost & Sullivan Honors Interactive Intelligence with South Africa Product Leadership Award for Cloud-based Solutions

Largest Telehealth Provider Moves to the Cloud with the Five9 Virtual Contact Center

Five9_logo_primary_RGBPRESS RELEASE: Five9 announced that the largest technology healthcare service provider in the US has selected the Five9 Virtual Contact Center (VCC) to support on-demand healthcare from a network of more than 3,000 board-certified, state-licensed physicians. This customer is expected to generate over $1.2 million in annual recurring revenue for Five9. Continue reading Largest Telehealth Provider Moves to the Cloud with the Five9 Virtual Contact Center

Kemper Selects Lionbridge GeoFluent for Omnichannel, Omnilingual Customer Care

PRESS RELEASE: Lionbridge Technologies announced Kemper Corporation has selected Lionbridge GeoFluent as its Omnichannel, Omnilingual customer care solution. With GeoFluent, Kemper is able to eliminate customer language barriers across all channels by providing contact center agents with real-time translation via voice, virtual and agent-assisted multilingual chat, email, mobile, social, SMS and more. Continue reading Kemper Selects Lionbridge GeoFluent for Omnichannel, Omnilingual Customer Care