Aspect Software Releases Aspect EQ™ Workforce Optimization 8.2 for Improved Agent Engagement and Efficiency in the Contact Centre

PRESS RELEASE: Aspect Software announced the general availability of Aspect EQ Workforce Optimization (WFO) 8.2. Enhancements include new gamification features, highly accurate labor forecasting for non-voice channels, and tighter integration among WFO components to keep the contact center operating at peak efficiency. Aspect EQ WFO 8.2 includes workforce management, performance management, quality management, recording, coaching, surveys, speech and text analytics, desktop analytics, back office optimization and active assignment solutions. Continue reading Aspect Software Releases Aspect EQ™ Workforce Optimization 8.2 for Improved Agent Engagement and Efficiency in the Contact Centre

RingCentral Office® New Integrations with Microsoft Outlook® and Skype™ for Business Offer Best-of-Breed Enterprise Communications

PRESS RELEASE: RingCentral announced it is extending RingCentral Office capabilities with greater integration into the Microsoft ecosystem. RingCentral will provide integrations with Microsoft Outlook and Skype for Business. These new integrations will complement RingCentral’s existing integration with Microsoft Office 365, and harness the power of RingCentral’s open platform and cloud communications solutions combined with other Microsoft productivity applications. Continue reading RingCentral Office® New Integrations with Microsoft Outlook® and Skype™ for Business Offer Best-of-Breed Enterprise Communications

HCL Infosystems MEA Expands Strategic Partnership With Aspect Software to Enter Customer Relationship Management Space in Middle East and Asia

PRESS RELEASE: Aspect Software announced an alliance with HCL Infosystems MEA, a subsidiary of HCL Infosystems. Under the alliance, HCL Infosystems MEA will continue to drive growth in their contact center business by offering Aspect’s complete solutions and services portfolio in Middle East and Asia. The expanded relationship is part of Aspect’s continuing strategy to bolster its global channel presence. Continue reading HCL Infosystems MEA Expands Strategic Partnership With Aspect Software to Enter Customer Relationship Management Space in Middle East and Asia

Affinity Sutton wants to know if you’ve got something to Rant or Rave about

PRESS RELEASE: Affinity Sutton, one of the largest housing associations in England, with 58,000 homes announced it has partnered with Customer Engagement specialists Rant & Rave to capture real-time feedback from its residents. From later this month, residents who speak with Affinity Sutton’s contact centre will be invited, via text message, to share their thoughts on the service they received. Continue reading Affinity Sutton wants to know if you’ve got something to Rant or Rave about

CallVU Secures $3 Million in Funding Round Led by Liberty Global Ventures and NICE

PRESS RELEASE: CallVU, an innovative developer of mobile digital engagement platforms for contact centers, has raised $3 million from a group of investors led by Liberty Global Ventures, the investment arm of Liberty Global, the largest cable company in the world (NASDAQ: LBTYA), AfterDox Angel Investment Group, 2B Angels and NICE (NASDAQ: NICE). Continue reading CallVU Secures $3 Million in Funding Round Led by Liberty Global Ventures and NICE