Aspect Software Releases Aspect EQ™ Workforce Optimization 8.2 for Improved Agent Engagement and Efficiency in the Contact Centre

PRESS RELEASE: Aspect Software announced the general availability of Aspect EQ Workforce Optimization (WFO) 8.2. Enhancements include new gamification features, highly accurate labor forecasting for non-voice channels, and tighter integration among WFO components to keep the contact center operating at peak efficiency. Aspect EQ WFO 8.2 includes workforce management, performance management, quality management, recording, coaching, surveys, speech and text analytics, desktop analytics, back office optimization and active assignment solutions. Continue reading Aspect Software Releases Aspect EQ™ Workforce Optimization 8.2 for Improved Agent Engagement and Efficiency in the Contact Centre

RingCentral Office® New Integrations with Microsoft Outlook® and Skype™ for Business Offer Best-of-Breed Enterprise Communications

PRESS RELEASE: RingCentral announced it is extending RingCentral Office capabilities with greater integration into the Microsoft ecosystem. RingCentral will provide integrations with Microsoft Outlook and Skype for Business. These new integrations will complement RingCentral’s existing integration with Microsoft Office 365, and harness the power of RingCentral’s open platform and cloud communications solutions combined with other Microsoft productivity applications. Continue reading RingCentral Office® New Integrations with Microsoft Outlook® and Skype™ for Business Offer Best-of-Breed Enterprise Communications

HCL Infosystems MEA Expands Strategic Partnership With Aspect Software to Enter Customer Relationship Management Space in Middle East and Asia

PRESS RELEASE: Aspect Software announced an alliance with HCL Infosystems MEA, a subsidiary of HCL Infosystems. Under the alliance, HCL Infosystems MEA will continue to drive growth in their contact center business by offering Aspect’s complete solutions and services portfolio in Middle East and Asia. The expanded relationship is part of Aspect’s continuing strategy to bolster its global channel presence. Continue reading HCL Infosystems MEA Expands Strategic Partnership With Aspect Software to Enter Customer Relationship Management Space in Middle East and Asia