Toshiba Upgrades UCedge for the Contact Center

PRESS RELEASE: Toshiba America Information Systems, Inc., Telecommunication Systems Division announced a powerful new update to its UCedge® client software that runs on Android™ and iOS® smartphones and tablets and Windows® and Mac® OS X® computers. UCedge 2.5 adds new capabilities for the contact center environment, including the option for agents and supervisors to log into the contact center and manage customer calls using mobile devices. Continue reading Toshiba Upgrades UCedge for the Contact Center

Eckoh has entered into an updated three-year US distributor agreement with West Corporation

Over the first two years of the partnership, commencement of which was announced on 1 July 2014, West and Eckoh have successfully built a significant sales pipeline for Eckoh’s secure payments solution targeted for US Fortune 500 organisations. Continue reading Eckoh has entered into an updated three-year US distributor agreement with West Corporation

Mattersight Issued New Patent for Personality-Based Call Routing

PRESS RELEASE: Pairing customers with the right call center agents has been a centerpiece feature of Mattersight Corporation’s solution suite for years. A recently-issued patent further refines that pairing process, and affirms the behavioral analytics SaaS pioneer’s position as a leader and innovator in designing technologies that drive improved customer experiences and business outcomes. Continue reading Mattersight Issued New Patent for Personality-Based Call Routing