Conversocial Launches SMS Channel With Full Two Way Conversational Support

PRESS RELEASE: Conversocial announced that it will be rolling out new SMS channel support to integrate alongside existing social customer service channels. Conversocial’s SMS connector will allow clients to apply the most advanced social customer service tactics to SMS, using the Conversocial platform and Channel API designed to accelerate further channel support. Combining the power of social and mobile channels together along with Facebook Messenger, Converoscial has live chat coverage for every mobile customer. Continue reading Conversocial Launches SMS Channel With Full Two Way Conversational Support

Virtual Hold Technology Extends Interactive Intelligence PureCloud Callback Capabilities

PRESS RELEASE: Virtual Hold Technology (VHT) has integrated VHT Cloud™, its cloud-based callback solution, with the Interactive Intelligence PureCloud® platform. Demos can be seen at the annual Interactive Intelligence INTERACTIONS 2016 customer and partner event; held June 6 to 8 in Indianapolis, Indiana. Continue reading Virtual Hold Technology Extends Interactive Intelligence PureCloud Callback Capabilities

‘Code Red’: relaxed attitude to card transaction in public puts millions at risk

PRESS RELEASE: While many people are concerned about the amount of their personal data that is held by large companies, and the potential for data breaches, it seems that people are surprisingly cavalier about sharing their own actionable credit and debit card data with complete strangers. Continue reading ‘Code Red’: relaxed attitude to card transaction in public puts millions at risk

mplsystems positioned in the 2016 Gartner Magic Quadrant for the CRM Customer Engagement Centre

PRESS RELEASE: mplsystems announced their inclusion in Gartner’s 04 May 2016 “Magic Quadrant” – for the CRM Customer Engagement Centre. This positioning follows their inclusion as a Visionary in Gartner’s 15 October 2015 Magic Quadrant for Contact Centre as a Service (CCaaS) Western Europe, making them one of two vendors to appear in both Magic Quadrants. Continue reading mplsystems positioned in the 2016 Gartner Magic Quadrant for the CRM Customer Engagement Centre