British Gas invests in Pega Marketing for Next Generation Decisioning

PRESS RELEASE: Pegasystems welcomed British Gas to the stage at Pegaworld today to present its Next Generation Decisioning Programme. British Gas is the largest energy and services provider in the UK, serving around 11 million homes. In support of its mission of helping its customers achieve smooth-running homes that save time, energy, and money, British Gas is working with Pega to consolidate multiple platforms into one unified system. Continue reading British Gas invests in Pega Marketing for Next Generation Decisioning

Allianz Germany Chooses Pega for Digital Transformation

PRESS RELEASE: Leading health insurer Allianz Health Insurance Germany announced at the annual Pegaworld conference that it has selected Pegasystems to help provide its customers with an even more comprehensive digital service. Allianz Health Insurance currently manages €30 billion in assets and insures 2.5 million people across Germany. Continue reading Allianz Germany Chooses Pega for Digital Transformation

Large Insurance Provider Selects Five9 Cloud-Based Solution To Optimize Contact Center Operations

PRESS RELEASE: Five9 announced that a large insurance provider has selected the Five9 Virtual Contact Center (VCC). The company’s 400,000 members access a robust network of top doctors, community health centers, and academic and regional hospitals by communicating with the contact center. This customer represents over $600,000 in annual recurring revenue to Five9. Continue reading Large Insurance Provider Selects Five9 Cloud-Based Solution To Optimize Contact Center Operations

Pegasystems Expands Pega Exchange Marketplace for More Productive and Collaborative Application Development

PRESS RELEASE: Pegasystems announced at its annual Pegaworld conference the expansion of Pega Exchange, a curated online marketplace for applications, add-on components, and useful utilities. This expansion provides business users and developers with access to more than 90 apps and reusable components from Pegasystems, its partners, and the broader developer community, which enable users to enhance their existing Pega solutions. Continue reading Pegasystems Expands Pega Exchange Marketplace for More Productive and Collaborative Application Development

NewVoiceMedia increases customer base by over 50 percent in FY’2016

NewVoiceMedia increased its customer base by over 50 percent and grew its international new business by 140 percent in FY’2016. The company now serves more than 600 customers spanning 128 countries and six continents, including MobileIron, Siemens, RAC, Canadian Cancer Society, Vax, Quintessentially and Wowcher. Continue reading NewVoiceMedia increases customer base by over 50 percent in FY’2016

Outsourcery Launches Contact Centre for Unified Communications

PRESS RELEASE: The leading provider of unified communications in the cloud has announced a further extension to its product range. Contact Centre from Outsourcery integrates all the tools that a contact centre needs to maximise the benefits of Skype for Business. Contact Centre from Outsourcery combines all the existing functionality of Skype for Business but with the tools required by a contact centre to answer more calls in less time, helping to increase productivity. Continue reading Outsourcery Launches Contact Centre for Unified Communications

Avaya Unveils Oceana™: the Digital Communications Experience Solution for Customer Engagement

PRESS RELEASE: With nearly 90 percent of enterprises engaged in digital transformation efforts and making Customer Experience the top priority, few have actually mapped their customers’ journey as a means of informing their strategies.[1] The burden of doing so is often complicated by the gap between projected company needs and the actual practice of wrangling new and existing technologies to support them. Continue reading Avaya Unveils Oceana™: the Digital Communications Experience Solution for Customer Engagement

WEBTEXT Delivers Facebook Messenger into Avaya Contact Center

PRESS RELEASE: WEBTEXT announced that it is the first messaging company to successfully integrate Facebook Messenger into Avaya contact center. “We’re very excited about supporting Messenger as a new channel”, said AJ Cahill, WEBTEXT CEO. “Customers want to be able to message in their preferred channel. With WEBTEXT it’s now possible to have a person to person engagement between a Messenger user and a “live” Avaya agent.” Continue reading WEBTEXT Delivers Facebook Messenger into Avaya Contact Center

TCN Announces Strategic Partnership with Insight Mercantile, Rapidly Growing Its Operations in Australia and New Zealand Markets

PRESS RELEASE: TCN announced a strategic partnership with Insight Mercantile, an accounts receivable and debt collection recovery service provider for the banking and finance industry in Australia. Under this partnership, Insight Mercantile has integrated TCN’s cloud-based contact center suite, Platform 3.0, into its core operations to boost productivity, profitability and efficiency. Continue reading TCN Announces Strategic Partnership with Insight Mercantile, Rapidly Growing Its Operations in Australia and New Zealand Markets