The Evolution of the Digital Customer Experience: Q&A with James Mitton, Customer Service Director at Shop Direct

BLOG: Following our recent exploration of the evolving role of the customer experience advisor; we spoke with Shop Direct’s James Mitton for his views on the part that advisors could now play to enhance the digital customer experience and to find out what other exciting changes may be just around the corner. Continue reading The Evolution of the Digital Customer Experience: Q&A with James Mitton, Customer Service Director at Shop Direct

Altitude Unveils Xperience: New Contact Center Solution for Flexible Companies That Think Big

PRESS RELEASE: Altitude Software is announcing the availability of Altitude Xperience, a flexible contact center solution with features and service plans fit for customer-centric businesses aiming for growth. The Altitude Xperience advanced functionality, high scalability, setup simplicity and flexible subscription plans, enable accelerated business impact. Companies immediately benefit from using enterprise-class tools and features in a flexible, secure and scalable cloud environment. Continue reading Altitude Unveils Xperience: New Contact Center Solution for Flexible Companies That Think Big

GHM Communications partner with Unify to offer unified communications to businesses

PRESS RELEASE: Telecoms and business WiFi specialists GHM Communications, has become a Unify partner and will offer its full range of phones, voice platforms, team collaboration and applications to customers. Since on-boarding with Unify, GHM Communications have committed to the Unify Partner Program and have already attained Unify Professional Partner Accreditation. Continue reading GHM Communications partner with Unify to offer unified communications to businesses

NICE Wins a 2016 CRM Excellence Award Presented by CUSTOMER Magazine

PRESS RELEASE: NICE announced that it has received a 2016 CRM Excellence Award, presented by TMC CUSTOMER magazine for its Total Voice of the Customer (TVOC) solution. Unique in the market, NICE TVOC leverages NICE’s Voice of the Customer solution alongside NICE’s unique Interaction Analytics capabilities and vast experience in recording calls and making sense of that information through analytics. Continue reading NICE Wins a 2016 CRM Excellence Award Presented by CUSTOMER Magazine

Quicken Deploys Interactive Intelligence Cloud Customer Engagement Solution

PRESS RELEASE: Quicken, the leading provider of personal money management software, has deployed the cloud customer engagement solution, PureCloud Engage℠, from Interactive Intelligence Group Inc. After being divested from its parent company Intuit, Quicken needed a cost-effective contact center solution that could be deployed fast and that would require minimal IT resources to operate. Continue reading Quicken Deploys Interactive Intelligence Cloud Customer Engagement Solution

Gigaclear set to quadruple its customer base using cloud technology from NewVoiceMedia

NewVoiceMedia announced that Gigaclear is set to quadruple its customer base helped by its ContactWorld for Service solution. Gigaclear provides ultra-fast fibre broadband – up to 1,000 Mbps – to rural properties, and has seen a phenomenal increase in business over the last year. Such a rapid expansion presents any company which is focused on improving its customer experience with significant challenges. Continue reading Gigaclear set to quadruple its customer base using cloud technology from NewVoiceMedia

Boundless Transports Its Contact Center into the 21st Century with LiveOps Cloud

PRESS RELEASE: LiveOps Cloud announced that Boundless, formerly CSMA Club, has been able to deliver fantastic benefits to its more than a quarter million members – mostly current and former civil servants and their families – throughout the U.K. by upgrading to LiveOps Cloud. Since moving its contact center to the cloud, Boundless has been able to create the blended environment it needed to permit any member of the contact center team to seamlessly make or take a call, respond to an email or help a member via live chat. Continue reading Boundless Transports Its Contact Center into the 21st Century with LiveOps Cloud