The age of relationships: cracking the complex customer

BLOG: Henry Thompson, director of customer success EMEA at Zendesk…. We’ve all been there. There’s been a mistake with an order you made online, and you’ve been trying to reach the company’s customer service team for days to find out when your issue may be resolved. You’re feeling frustrated and don’t plan on doing business with the company again anytime soon. Continue reading The age of relationships: cracking the complex customer

IPC boosts portfolio, launches Cloud-based Contact Center Solution

PRESS RELEASE: IPC (IP Converge Data Services, Inc.) recently launched IPC VOICES, its on-demand, cloud-based call center solution for BPO companies. This straightforward, plug and play technology within the robust infrastructure of IPC Data Centers was developed in partnership with Australia-based BlueCloud Technology, a company specializing in cloud-based applications for call centers. Continue reading IPC boosts portfolio, launches Cloud-based Contact Center Solution

C-Zentrix finds Honourable mention in Gartner’s Magic Quadrant

PRESS RELEASE: C-Zentrix, the global leader in providing customer engagement platform, received an honourable mention in Gartner’s coveted report, ‘Magic Quadrant Contact Centre Infrastructure, Worldwide 2016’. The report features contact centre infrastructure (CCI) vendors with multi-channel capabilities to develop omnichannel solutions, integrating them also via cloud delivery model. Continue reading C-Zentrix finds Honourable mention in Gartner’s Magic Quadrant

Evolve IP Closes Majority Investment From Great Hill Partners

PRESS RELEASE: Evolve IP announced that it has closed its majority investment from Great Hill Partners, a leading middle-market growth-oriented private equity firm. Since launching in 2007, Evolve IP has been one of the nation’s fastest growing cloud services companies providing organizations with a unified option for cloud computing and cloud communications services. Terms of the transaction were not disclosed. Continue reading Evolve IP Closes Majority Investment From Great Hill Partners

Metaswitch Networks Appoints Ian Maclean as Chief Marketing Officer

PRESS RELEASE: Metaswitch Networks® announced the appointment of Ian Maclean to the position of chief marketing officer. With more than 20 years of strategic marketing leadership experience at mobile solution and network software companies including Tango Networks and Mavenir Systems, Maclean will drive global product and go-to-market strategies through leadership of the product management, product marketing and corporate communications functions. Continue reading Metaswitch Networks Appoints Ian Maclean as Chief Marketing Officer