Avaya Appoints Steve Rafferty as Managing Director for the UK to Increase Customer Focus

PRESS RELEASE: Avaya announced that Steve Rafferty has been appointed as Managing Director for the United Kingdom, with immediate effect. Steve’s focus in his new role will be to continue championing Avaya’s customer first culture and motivating his team towards delivering the digital transformation goals of their customers. Continue reading Avaya Appoints Steve Rafferty as Managing Director for the UK to Increase Customer Focus

Noble Systems to Host 2016 SNUG EMEA Conference

PRESS RELEASE: Noble Systems will host its 2016 Select Noble Users Group (SNUG) Conference in Manchester, on 22nd to 23rd June at The Lowry Hotel. The conferences help Noble’s users “get connected” to their Noble products, to other users facing similar business challenges, and to the Noble Systems team, so they can work faster and smarter, lower costs, and optimise results. Continue reading Noble Systems to Host 2016 SNUG EMEA Conference

RingCentral Hires Industry Veterans To Expand UCaaS Enterprise Sales and Support

PRESS RELEASE: RingCentral announced that it has brought on new executives to champion its sales and support for large enterprise customers around the world. Carson Hostetter, formerly Vice President of Sales at Avaya, joins RingCentral as Vice President of Enterprise Sales; David Marler, formerly in leadership positions at ShoreTel and CA Technologies, joins RingCentral as Vice President of Customer Success; and Chuck Emmette, also a former Avaya Vice President, joins as Head of Professional Services. Continue reading RingCentral Hires Industry Veterans To Expand UCaaS Enterprise Sales and Support

International Telephony Services From Outsourcery Launched

PRESS RELEASE: Outsourcery, the leading provider of Unified Communications in the cloud, has launched its new international telephony services. “International Telephony Services from Outsourcery” ensures that the optimum Skype for Business user experience is delivered whilst avoiding high call charges and the need for in-country hardware deployment or local contractual relationships. Continue reading International Telephony Services From Outsourcery Launched

RingCentral Expands Worldwide Footprint of Global Office™ Solution

PRESS RELEASE: RingCentral announced the expansion of RingCentral Global Office to 12 additional countries: Denmark, Finland, Hong Kong, India, Malaysia, Sweden, Austria, Belgium, Italy, Norway, Portugal, and Taiwan. Global Office is a single, global Unified Communications as a Service (UCaaS) application platform for multinational businesses. Continue reading RingCentral Expands Worldwide Footprint of Global Office™ Solution

Lithium Unveils New Social Marketing Product For Digital Customer Engagement

lithium-logoLithium Technologies announced Lithium Reach, a social marketing product that redefines how brands can maximize engagement across social channels, blogs and online communities. With the addition of Reach, the Lithium platform now enables brands to implement a Total Community strategy that engages customers in a true two-way conversation across digital channels, and throughout the customer lifecycle. Continue reading Lithium Unveils New Social Marketing Product For Digital Customer Engagement

Defense Health Agency Signs Major Agreement With Avaya Government Solutions for UC and Contact Center Solutions

PRESS RELEASE: The Defense Health Agency (DHA), a joint, integrated Combat Support Agency that enables the U.S Army, U.S Navy, and U.S. Air Force medical services to provide a medically- ready force in both peacetime and wartime, has signed an agreement with Avaya Government Solutions that will help modernize all points of the DHA’s unified communications and contact center architecture, providing superior performance and cost savings. Continue reading Defense Health Agency Signs Major Agreement With Avaya Government Solutions for UC and Contact Center Solutions

Sitel Named a Top 50 Teleservices Agencies by CUSTOMER Magazine

PRESS RELEASE: Sitel announced it has been named to the CUSTOMER 31st Annual Top 50 Contact Center Outsourcing Ranking by TMC, a global, integrated media company. Sitel and its parent company, Groupe Acticall, support more than 400 clients in 48 languages with 75,100 customer experience professionals in 146 facilities strategically located in 22 countries. Continue reading Sitel Named a Top 50 Teleservices Agencies by CUSTOMER Magazine

TSYS Acquires Remaining 45-percent Ownership Stake in TSYS Managed Services EMEA Joint Venture

PRESS RELEASE: TSYS announced that it has acquired — from The Merchants Group Limited (a Dimension Data company) — the remaining 45-percent ownership share in its TSYS Managed Services EMEA joint venture. TSYS Managed Services is now a wholly owned TSYS company focused on providing outsourced business process and contact-centre services and support to TSYS’ international clients. Continue reading TSYS Acquires Remaining 45-percent Ownership Stake in TSYS Managed Services EMEA Joint Venture