Lititz Mutual Insurance Selects Cincom’s Customer Communications Software

PRESS RELEASE: Cincom Systems®, a worldwide software provider, announced that Lititz Mutual Insurance Company, a leading mutual insurer offering a broad range of homeowners and business insurance products, has chosen Cincom Eloquence®  as its new customer communications solution to streamline policyholder and agent communications processes. Continue reading Lititz Mutual Insurance Selects Cincom’s Customer Communications Software

Questback launches Orbit and Portals to reduce feedback complexity and shorten time to insight

PRESS RELEASE: To enable organisations to better listen to key audiences such as employees, customers and the market, Questback announced the launch of Orbit and Portals. Linked modules within Questback’s Enterprise Feedback Suite, Orbit and Portals reduce the cost, complexity and time involved in carrying out feedback projects, dramatically improving insight and empowering organisations to collect, connect and act on vital feedback from their people quickly and efficiently. Continue reading Questback launches Orbit and Portals to reduce feedback complexity and shorten time to insight

RingCentral Bolsters Channel Partner Program Through New Master Agent Partnership With TBI

PRESS RELEASE: RingCentral announced its new Master Agent partnership with TBI, a leading distributor of data, network, cloud, voice and managed services. With the addition of TBI to its partner program, RingCentral continues to build in 2016 on the channel momentum it has already established. Continue reading RingCentral Bolsters Channel Partner Program Through New Master Agent Partnership With TBI

Nixxis Contact Suite now enables contact centers to comply with PCI-DSS

PRESS RELEASE: Nixxis, the Belgian contact center software publisher, is pleased to announce that Nixxis Contact Suite solutions are now fully compliant with the Payment Card Industry Data Security Standard (PCI-DSS). By providing robust security measures, Nixxis Contact Suite helps businesses ensure their compliance with PCI requirements. Continue reading Nixxis Contact Suite now enables contact centers to comply with PCI-DSS

Verint Holds Market Share Lead in Largest Number of Categories in Latest DMG Consulting Workforce Optimization Report

PRESS RELEASE: Verint® announced that it has been named a leader in DMG Consulting LLC’s new 2016 Contact Center Workforce Optimization (WFO) Market Share Report. The company’s extensive lead across multiple categories throughout the research reinforces the breadth of its Customer Engagement Optimization™ portfolio and commitment to helping organizations drive operational efficiency, customer loyalty, revenue and compliance, while mitigating risk in the contact center and throughout the enterprise. Continue reading Verint Holds Market Share Lead in Largest Number of Categories in Latest DMG Consulting Workforce Optimization Report

NewVoiceMedia wins Corporate Vision’s 2016 Technology Innovator Award for ContactWorld

NewVoiceMedia has been awarded Corporate Vision’s 2016 Technology Innovator Award for its ContactWorld solution. NewVoiceMedia’s technology was named Best Cloud Communications Platform by the monthly magazine which is dedicated to all aspects of the corporate landscape. Continue reading NewVoiceMedia wins Corporate Vision’s 2016 Technology Innovator Award for ContactWorld

Nationwide Tops Car Insurance Customer Experience Survey (M&S Ranked Worst)

PRESS RELEASE: Some of the country’s biggest names in insurance have been revealed as the winners and losers in our most recent survey. The survey, which combined face to face and email interviews with 1,000 car insurance customers, was conducted by Bright Young Things in March 2016 and looked at how customers rated their experience in terms of the price of their policy, the services offered and their engagement with the insurer. Continue reading Nationwide Tops Car Insurance Customer Experience Survey (M&S Ranked Worst)

Just one in five customers get through to a business the first time they call

PRESS RELEASE: When they last called a company, just 22% of people said their call was answered the first time they rang, meaning a significant number of customers could be slipping through the net. That’s according to research released today by 8×8, the leading provider of global Enterprise Communications as a Service (ECaaS). Continue reading Just one in five customers get through to a business the first time they call