Avaya Enhances Customer Experience for the Mobile-First Generation

PRESS RELEASE: Avaya is helping organisations deliver differentiated customer experiences to today’s always-on, always-connected mobile users, with the latest version of its customer engagement solution, Avaya Aura Experience Portal (7.1). The latest innovation redefines the mobile customer experience by connecting seamlessly between visual self-service mobile applications and on-demand assistance to a contact center agent or expert – together with complete context of the customer journey. Continue reading Avaya Enhances Customer Experience for the Mobile-First Generation

Avaya Delivers Customer Engagement Workforce Optimization Solution for Midsize Businesses

PRESS RELEASE: Avaya announced a new Customer Engagement solution that provides midsize companies with the operational intelligence needed to enhance contact center performance and drive a high-quality customer experience. Highly affordable, simple to deploy, and intuitive to use, Avaya Workforce Optimization Select enables a wide range of insights into the customer experience, allowing midsize businesses to create the most value through every customer interaction. Continue reading Avaya Delivers Customer Engagement Workforce Optimization Solution for Midsize Businesses

Transcom’s subsidiary Transvoice signs agreement with the Stockholm County Council

PRESS RELEASE: Following Sweden’s most extensive public procurement process for interpretation services, Transvoice, a wholly-owned Transcom subsidiary, has signed a renewed agreement with the Stockholm County Council. The value of the agreement amounts to approximately SEK 250-300 million over two years, which represents a slight revenue increase. At the end of the two-year period, the Stockholm County Council has an option to renew the agreement for a period of up to two years. Continue reading Transcom’s subsidiary Transvoice signs agreement with the Stockholm County Council

JITC Certifies Latest Version of Interactive Intelligence Customer Engagement Software for Department of Defense

PRESS RELEASE: The Joint Interoperability Test Command (JITC) has certified Interactive Intelligence Group Inc.’s customer engagement software suite, Customer Interaction Center™ (CIC) version 2016 R2. It is now on the Department of Defense Approved Product List (APL). The JITC APL includes vendors that have successfully completed rigorous interoperability and information assurance testing for collaboration tools operating on U.S. Department of Defense (DoD) networks. Continue reading JITC Certifies Latest Version of Interactive Intelligence Customer Engagement Software for Department of Defense

Webhelp UK Boosts Senior Team With Appointment Of Business Development Director

PRESS RELEASE: Webhelp, has strengthened its senior UK team with the appointment of Annie Meharg as business development director. Annie joins Webhelp from the Priory Group, the UK’s largest healthcare company, where, as sales and digital director, she gained a unique experience in embedding a digital first customer experience. Continue reading Webhelp UK Boosts Senior Team With Appointment Of Business Development Director