Leading U.S.-Based Credit Union Expands Investment in Verint Workforce Optimization and Customer Analytics

PRESS RELEASE: Verint® Systems announced that a large U.S.-based Credit Union has expanded its investment in Verint Workforce Optimization™ (WFO) and Verint Customer Analytics™ solutions. The organization is taking its existing WFO deployment to new levels, by putting workforce management, call recording and speech analytics to further use across multiple contact centers to help enhance overall member experience. Continue reading Leading U.S.-Based Credit Union Expands Investment in Verint Workforce Optimization and Customer Analytics

Teleopti and Expertflow pool their workforce management expertise to tap new opportunities

PRESS RELEASE: Teleopti and ExpertFlow, two leaders in the contact center industry, are pleased to combine their know-how to offer their customers the necessary tools to run their contact centre efficiently. Building on 25 years of combined experience, this partnership will further benefit the long list of satisfied customers both companies have in the MEA region. Continue reading Teleopti and Expertflow pool their workforce management expertise to tap new opportunities

Xerox Announces New Business Process Outsourcing Company Will Be Named “Conduent”

PRESS RELEASE: Xerox announced the names of the new companies that will be created following the completion of its separation into two publicly traded companies. The Business Process Outsourcing company will be named “Conduent Inc.” and the Document Technology company will continue to be called Xerox Corporation. Continue reading Xerox Announces New Business Process Outsourcing Company Will Be Named “Conduent”

Webhelp Selects Start-Ups to Showcase at Viva Technology Paris 2016

PRESS RELEASE: Webhelp, Europe’s third largest customer experience and BPO company, has chosen 50 start-ups involved in digital transformation the opportunity to showcase their ideas to some of the world’s leading companies and venture capitalists at the inaugural Viva Technology summit in Paris later this month. Continue reading Webhelp Selects Start-Ups to Showcase at Viva Technology Paris 2016

RSVP are pleased to announce the arrival RSVP Artists

PRESS RELEASE: They’re a talented bunch at RSVP, as proved by their latest stroke of genius! On Monday 20th June 2016 the UK’s leading call centre, RSVP Media Response Ltd, will officially launch its in-house actors agency www.rsvpartists.co.uk. The unique call centre business prides itself on only employing creative freelancers to staff and manage its campaigns. Continue reading RSVP are pleased to announce the arrival RSVP Artists