LogMeIn Puts the Focus on the Customer with New Rescue Lens Video Support Offering

LogMeIn introduced Rescue Lens, a new interactive mobile video support offering based on the revolutionary namesake feature in LogMeIn’s professional remote support product, LogMeIn Rescue. Rescue Lens gives businesses a way to let their customers use virtually any mobile smartphone camera to visually walk customer service or claims agents through an issue via live HD streaming video, eliminating the need to rely on the untrained eye or second hand descriptions. Continue reading LogMeIn Puts the Focus on the Customer with New Rescue Lens Video Support Offering

MiaRec releases new multilingual interface

PRESS RELEASE: MiaRec announced the release of the multilingual interface of its quality assurance suite for contact centers, making a major expansion of its solutions to global markets. Previously available in English, MiaRec now supports 5 additional languages, including Spanish, French, Russian, Polish and Portuguese. Any new language can be added easily upon request. Continue reading MiaRec releases new multilingual interface