PhishMe scales global sales organisation with NewVoiceMedia

NewVoiceMedia announced that PhishMe has transformed its business with its ContactWorld for Sales solution, generating more sales, more time and better reporting. PhishMe has been at the forefront of the fight against cybercrime since 2008 and has seen phenomenal growth over recent years. Continue reading PhishMe scales global sales organisation with NewVoiceMedia

ISPreview UK Study – Broadband ISP Subscribers Wary of Overseas Call Centres

PRESS RELEASE: The quality and location of a broadband Internet provider’s call centre can have an impact upon consumer satisfaction and choice. A new web-based survey conducted by broadband ISP information website ISPreview.co.uk, which questioned 1,155 of its Internet connected UK readers between 7th May and 17th June 2016, found that 35% of respondents rated the quality of their ISP’s call centre as “Poor” and 83% would be discouraged from choosing a provider if they knew that it’s call centre was based overseas. Continue reading ISPreview UK Study – Broadband ISP Subscribers Wary of Overseas Call Centres

Intelecom extends Web Chat functionality in the latest release of its cloud-based contact centre solution

PRESS RELEASE: Intelecom Group AS has announced the latest release of its multi-channel cloud-based contact centre which includes structured instant messaging capability for Web Chat. This latest enhancement continues the company’s investment in real-time interactions for next generation customer service. Continue reading Intelecom extends Web Chat functionality in the latest release of its cloud-based contact centre solution

Broadsoft And Snom Technology Introduce 100% Opex Model For Cloud UC Services

BroadSoft launched one of Germany’s first end-to-end OPEX-based UC offerings. By transforming costs associated with IP phones and other UC endpoints from CAPEX to OPEX, BroadSoft’s BroadCloud® platform and UC-One® service can now be procured without upfront investments typically ranging from 75€ to 300€ per extension. Continue reading Broadsoft And Snom Technology Introduce 100% Opex Model For Cloud UC Services

Five9 and Calabrio Announce Strategic Partnership to Offer Contact Center Software Plus Workforce Optimization with Analytics

PRESS RELEASE: Five9 and Calabrio announced a strategic partnership in which Five9 will resell Calabrio’s Workforce Optimization (WFO) software offering. In addition, Calabrio will resell the entire Five9 Cloud Contact Center suite. This partnership leads the way in meeting the modern enterprise demand to purchase and deploy full contact center technology suites in lieu of siloed software solutions. Continue reading Five9 and Calabrio Announce Strategic Partnership to Offer Contact Center Software Plus Workforce Optimization with Analytics