PhishMe scales global sales organisation with NewVoiceMedia

NewVoiceMedia announced that PhishMe has transformed its business with its ContactWorld for Sales solution, generating more sales, more time and better reporting. PhishMe has been at the forefront of the fight against cybercrime since 2008 and has seen phenomenal growth over recent years. Continue reading PhishMe scales global sales organisation with NewVoiceMedia

ISPreview UK Study – Broadband ISP Subscribers Wary of Overseas Call Centres

PRESS RELEASE: The quality and location of a broadband Internet provider’s call centre can have an impact upon consumer satisfaction and choice. A new web-based survey conducted by broadband ISP information website ISPreview.co.uk, which questioned 1,155 of its Internet connected UK readers between 7th May and 17th June 2016, found that 35% of respondents rated the quality of their ISP’s call centre as “Poor” and 83% would be discouraged from choosing a provider if they knew that it’s call centre was based overseas. Continue reading ISPreview UK Study – Broadband ISP Subscribers Wary of Overseas Call Centres

Intelecom extends Web Chat functionality in the latest release of its cloud-based contact centre solution

PRESS RELEASE: Intelecom Group AS has announced the latest release of its multi-channel cloud-based contact centre which includes structured instant messaging capability for Web Chat. This latest enhancement continues the company’s investment in real-time interactions for next generation customer service. Continue reading Intelecom extends Web Chat functionality in the latest release of its cloud-based contact centre solution

Broadsoft And Snom Technology Introduce 100% Opex Model For Cloud UC Services

BroadSoft launched one of Germany’s first end-to-end OPEX-based UC offerings. By transforming costs associated with IP phones and other UC endpoints from CAPEX to OPEX, BroadSoft’s BroadCloud® platform and UC-One® service can now be procured without upfront investments typically ranging from 75€ to 300€ per extension. Continue reading Broadsoft And Snom Technology Introduce 100% Opex Model For Cloud UC Services

Five9 and Calabrio Announce Strategic Partnership to Offer Contact Center Software Plus Workforce Optimization with Analytics

PRESS RELEASE: Five9 and Calabrio announced a strategic partnership in which Five9 will resell Calabrio’s Workforce Optimization (WFO) software offering. In addition, Calabrio will resell the entire Five9 Cloud Contact Center suite. This partnership leads the way in meeting the modern enterprise demand to purchase and deploy full contact center technology suites in lieu of siloed software solutions. Continue reading Five9 and Calabrio Announce Strategic Partnership to Offer Contact Center Software Plus Workforce Optimization with Analytics

Pitney Bowes Helps Drive Digital Transformation through New Customer Communication Capabilities

PRESS RELEASE: Pitney Bowes introduced a new family of “Communicate” solutions, designed to help businesses take their digital transformation to the next level. The launch is the final installment of a series of end-to-end software solutions Pitney Bowes released this year that enable organisations to Identify, Locate and Communicate with customers in the physical and digital world of commerce. Continue reading Pitney Bowes Helps Drive Digital Transformation through New Customer Communication Capabilities

Freshdesk Launches Freshsales, CRM for High-Velocity Sales Teams

PRESS RELEASE: Freshdesk announced the launch of Freshsales, a CRM solution and sales system designed for sales reps working in high-velocity environments. These sales teams require multiple integrated systems to do their jobs effectively: lead, deal, and account management; email and phone integration; user behavior tracking; lead scoring; a visual sales pipeline; and reporting. Continue reading Freshdesk Launches Freshsales, CRM for High-Velocity Sales Teams

OpenMarket Adds New Mobile Messaging Solution Providers to Global Partner Program

PRESS RELEASE: OpenMarket announced the addition of two new mobile messaging solution providers to its Global Partner Program. These new partners will add significant value for OpenMarket’s expansive roster of enterprise customers looking to transform how they engage with their customers and prospects to help drive new business. Continue reading OpenMarket Adds New Mobile Messaging Solution Providers to Global Partner Program

Knowledge Powered Solutions Named in the Top 10 Knowledge Management Software Providers

PRESS RELEASE: Another great year for KPS has been marked by being named in the top 10 for knowledge management software providers by Media & Entertainment Tech Outlook Magazine. Being recognised by media outlets such as Media & Entertainment Tech Outlook Magazine underpins the praise that KPS and the Universal Knowledge product receives from its many customers. Continue reading Knowledge Powered Solutions Named in the Top 10 Knowledge Management Software Providers

Tech Mahindra acquires leading Digital Change Agents®: The BIO Agency

PRESS RELEASE: Tech Mahindra Limited, a leading provider of IT, Networks & Engineering solutions and BPO services announced the acquisition of The BIO Agency (BIO), headquartered in the UK. The BIO Agency specialises in digital transformation and innovation, helping organisations change the way they engage with their customers. Continue reading Tech Mahindra acquires leading Digital Change Agents®: The BIO Agency