Webhelp Buys Leading Scandinavian Customer Experience Firm

PRESS RELEASE: Webhelp, has announced the acquisition of top Scandinavian customer relationship management firm, GoExcellent. GoExcellent has nine centres employing 1,700 people across Sweden, Finland, Norway and Denmark and specialises in the technology, media and telecoms sectors. The company has enjoyed strong growth in recent years under the leadership of CEO, Terje Andreassen, and recorded a turnover of US$90m in 2015. Continue reading Webhelp Buys Leading Scandinavian Customer Experience Firm

Noble IVR Helps MLS Software Optimize Outbound Communications

PRESS RELEASE: Noble Systems reports that product distribution software provider MLS Software has upgraded its legacy Noble platform to the Noble® Enterprise platform with SIPhony to take advantage of enhanced tools and features, including Noble IVR (interactive voice response), which will support its outbound customer contact operations. Continue reading Noble IVR Helps MLS Software Optimize Outbound Communications

Leading Arabian Horse Racing and Breeding Institute Boosts Customer Experience with Altitude Solution

PRESS RELEASE: Altitude Software and Ibtekkar, a key Altitude channel partner in UAE announced the launch of a “Best-in-Class” Contact Center for the Wathba Stallions and the HH Sheikh Mansoor Bin Zayed Al Nahyan Global Arabian Horse Flat Racing Festival. Continue reading Leading Arabian Horse Racing and Breeding Institute Boosts Customer Experience with Altitude Solution