Webhelp Buys Leading Scandinavian Customer Experience Firm

PRESS RELEASE: Webhelp, has announced the acquisition of top Scandinavian customer relationship management firm, GoExcellent. GoExcellent has nine centres employing 1,700 people across Sweden, Finland, Norway and Denmark and specialises in the technology, media and telecoms sectors. The company has enjoyed strong growth in recent years under the leadership of CEO, Terje Andreassen, and recorded a turnover of US$90m in 2015. Continue reading Webhelp Buys Leading Scandinavian Customer Experience Firm

Noble IVR Helps MLS Software Optimize Outbound Communications

PRESS RELEASE: Noble Systems reports that product distribution software provider MLS Software has upgraded its legacy Noble platform to the Noble® Enterprise platform with SIPhony to take advantage of enhanced tools and features, including Noble IVR (interactive voice response), which will support its outbound customer contact operations. Continue reading Noble IVR Helps MLS Software Optimize Outbound Communications

Leading Arabian Horse Racing and Breeding Institute Boosts Customer Experience with Altitude Solution

PRESS RELEASE: Altitude Software and Ibtekkar, a key Altitude channel partner in UAE announced the launch of a “Best-in-Class” Contact Center for the Wathba Stallions and the HH Sheikh Mansoor Bin Zayed Al Nahyan Global Arabian Horse Flat Racing Festival. Continue reading Leading Arabian Horse Racing and Breeding Institute Boosts Customer Experience with Altitude Solution

ACC Thailand Rings in Digital Thailand With New Avaya Customer Experience Solutions

PRESS RELEASE: Advanced Info Service (AIS) Public Company Limited, Thailand’s largest GSM mobile phone operator announced that it has upgraded its customer contact center system to deliver a consistent, enhanced and personalized customer experience for its growing subscriber base. Continue reading ACC Thailand Rings in Digital Thailand With New Avaya Customer Experience Solutions

International Fortune 500 Company Selects inContact to Consolidate Worldwide Network of Contact Center Locations

PRESS RELEASE: inContact announced an international Fortune 500 company upgraded their contact center technology to inContact’s Customer Interaction Cloud. The company will transition 250 contact center agents, in several locations around the globe, to inContact’s scalable cloud solution. Continue reading International Fortune 500 Company Selects inContact to Consolidate Worldwide Network of Contact Center Locations

RingCentral, Google Join Forces to Help Transition Enterprises to the Cloud

PRESS RELEASE: RingCentral and Google join efforts to help mid to large size enterprises transition to the cloud. Companies are increasingly adopting cloud productivity tools like Google Apps and cloud communications applications like RingCentral Office® to enable greater flexibility and workflow efficiency. This has created a rise in demand for a seamless experience between these types of applications so users don’t have to jump in and out of different environments to get work done. Continue reading RingCentral, Google Join Forces to Help Transition Enterprises to the Cloud

Stefanini Launches Artificial Intelligence Platform Sophie in the United States

PRESS RELEASE: Stefanini announced that the company is launching Sophie, its artificial intelligence platform with the ability to turn data into valuable solutions. Aware of the latest trends, Stefanini has invested and developed this platform over the last 3 years as a Research & Development and pilot project for clients in Brazil, and now, the company is launching the platform in the United States. Continue reading Stefanini Launches Artificial Intelligence Platform Sophie in the United States

LiveOps Cloud Offers Free Trial of CxEngage to Help Customers Modernize Their Contact Centre

PRESS RELEASE: LiveOps Cloud announced a free trial of CxEngage, an always-on, highly secure, true multi-tenant and instantly scalable CCaaS platform. The 30-day free trial program allows organizations a risk-free opportunity to explore the value of CxEngage firsthand, realize the power of a cloud-based contact center and transform their customer service operations and customer experiences from day one. Continue reading LiveOps Cloud Offers Free Trial of CxEngage to Help Customers Modernize Their Contact Centre