Harley Street Concierge deploys N3 connected Sesui to centrally manage remote call centre agents

Sesui, the intelligent cloud-based telephony and contact centre innovator, is enabling Harley Street Concierge, a leading provider of healthcare navigation services, to securely monitor and improve the patient experience provided by its geographically dispersed network of call centre agents using the Sesui Virtual Contact Centre solution. Continue reading Harley Street Concierge deploys N3 connected Sesui to centrally manage remote call centre agents

Affinity Sutton selects Intelecom for new Web Chat service

PRESS RELEASE: Intelecom announced that Affinity Sutton, one of the largest housing associations in England, has incorporated Intelecom Web Chat capabilities into a new online portal for residents as part of the company’s digital transformation programme. Over 3,000 people have registered with the new portal. As further roll-out continues, the number of users is expected to rise along with increased efficiencies, reduced telephone call costs and the ability to deliver enhanced interactive customer communication. Continue reading Affinity Sutton selects Intelecom for new Web Chat service

Cloud Contact Center Solutions Provider Standardizes on CounterPath Bria Desktop Softphones

PRESS RELEASE: CounterPath announced a current customer who has generated over $1.1 million in revenue for the company, and a leading cloud contact center solutions provider, has standardized on its customized version of CounterPath’s Bria desktop softphone. This standardization means that customers of the company will no longer be able to implement their own softphones to use with the company’s services as these applications have presented reliability, security and support challenges in the past which are all addressed by the company’s custom version of Bria. Continue reading Cloud Contact Center Solutions Provider Standardizes on CounterPath Bria Desktop Softphones

Baltimore Life Chooses Cincom’s Customer Communications Solution

PRESS RELEASE: Cincom Systems, a worldwide software provider, is pleased to announce that The Baltimore Life Insurance Company, a leading life insurer serving more than 300,000 individuals, families and businesses in communities all across America, has chosen Cincom Eloquence® to streamline its policyholder and agent communication processes. Continue reading Baltimore Life Chooses Cincom’s Customer Communications Solution

Verint Presents Awards at Annual EMEA Partner Summit

PRESS RELEASE: Verint® celebrated its partners across the EMEA region and announced five organisations that have been awarded for their achievements in supporting Verint solutions and helping customers achieve their business growth and revenue objectives. The awards were presented last week during the Verint Annual EMEA Partner Summit that took place at the Conrad Hotel in Quinta do Lago, Portugal. Continue reading Verint Presents Awards at Annual EMEA Partner Summit