PRESS RELEASE: Webhelp, Europe’s third largest customer experience and BPO company, will explore the future of bots and how the world of customer experience will change as a result of their increasing use at this year’s inaugural Viva Technology summit in Paris. Continue reading Could Bots be the Future of Customer Service?
PRESS RELEASE: Leading leisure and gaming company, The Rank Group Plc, has appointed customer service veteran Liam Smith to the new position of Director of Customer Contact. Reporting to Customer Operations Director, Darren Moffett, Liam will be responsible for opening and managing a new centre of customer excellence in Sheffield, which will employ over 60 people. Continue reading Rank appoints new Director of Customer Contact
7 announced that Hilton Worldwide has introduced predictive chat technology, powered by 7’s Customer Engagement Platform, to deliver an intuitive and personalized online experience for its hotel guests worldwide. Continue reading Hilton Rolls Out Predictive Chat Powered by 7 ®
PRESS RELEASE: UK consumers are increasingly standing up to poor performing service providers by purposely withholding payments, according to new research – with 48% saying they had withheld or defaulted on payments in the past as a result of poor customer service or billing issues. Continue reading UK consumers stand up to poor performing service providers by withholding payments
PRESS RELEASE: Paul Cogan has been appointed as COO of Irish technology leader VoiceSage at a pivotal time in the firm’s growth trajectory. Tasked with helping build on the firm’s on-going European success, Cogan’s 15 years of corporate and financial experience, gained with Deloitte, Reox Holdings and Digisoft and the expertise he gained in sales leadership roles at MTN and Vodafone, will help keep the firm’s growth plans on a firm financial and operational footing. Continue reading VoiceSage’s New COO To Prioritise Expansion