PRESS RELEASE: Webhelp, Europe’s third largest customer experience and BPO company, will explore the future of bots and how the world of customer experience will change as a result of their increasing use at this year’s inaugural Viva Technology summit in Paris. Continue reading Could Bots be the Future of Customer Service?
PRESS RELEASE: Leading leisure and gaming company, The Rank Group Plc, has appointed customer service veteran Liam Smith to the new position of Director of Customer Contact. Reporting to Customer Operations Director, Darren Moffett, Liam will be responsible for opening and managing a new centre of customer excellence in Sheffield, which will employ over 60 people. Continue reading Rank appoints new Director of Customer Contact
7 announced that Hilton Worldwide has introduced predictive chat technology, powered by 7’s Customer Engagement Platform, to deliver an intuitive and personalized online experience for its hotel guests worldwide. Continue reading Hilton Rolls Out Predictive Chat Powered by 7 ®
PRESS RELEASE: UK consumers are increasingly standing up to poor performing service providers by purposely withholding payments, according to new research – with 48% saying they had withheld or defaulted on payments in the past as a result of poor customer service or billing issues. Continue reading UK consumers stand up to poor performing service providers by withholding payments
PRESS RELEASE: Paul Cogan has been appointed as COO of Irish technology leader VoiceSage at a pivotal time in the firm’s growth trajectory. Tasked with helping build on the firm’s on-going European success, Cogan’s 15 years of corporate and financial experience, gained with Deloitte, Reox Holdings and Digisoft and the expertise he gained in sales leadership roles at MTN and Vodafone, will help keep the firm’s growth plans on a firm financial and operational footing. Continue reading VoiceSage’s New COO To Prioritise Expansion
PRESS RELEASE: 7, the global leader in customer engagement solutions, has announced that its customer, Argos, has been shortlisted in the category of ‘Digital Customer Experience of the Year’ at the Retail Week Tech and Ecomm Awards 2016. Continue reading Argos Shortlisted for Retail Week Tech and Ecomm Award 2016
PRESS RELEASE: Avaya announced the appointment of Fadi Moubarak as Channel Leader for Avaya International, which covers Europe, Asia, the Middle East and Africa. This role will see Moubarak spearhead a new channel strategy focused on driving digital transformation in the enterprise and midmarket sectors in these key regions for Avaya. Continue reading Avaya Appoints Fadi Moubarak to Drive Channel Strategy for Avaya International
PRESS RELEASE: At last week’s Verint EMEA Partner Summit in Portugal, Sabio—a customer contact technology specialist—was awarded with the prestigious ‘Partner of the Year 2016’ and ‘Support Partner of the Year 2016’ awards. Continue reading Sabio wins two major awards at Verint EMEA Partner Summit 2016