Capita selected by Tesco Mobile to form partnership

PRESS RELEASE: Under the terms of the partnership Capita will continue to enhance Tesco Mobile’s award winning customer service propositions, using technology and service design methods to deliver a high quality customer experience. The deal is worth approximately £140m for an initial five year term and is due to commence on 1st August 2016. Continue reading Capita selected by Tesco Mobile to form partnership

Ultracomms appoints Derwyn Jones as Chief Executive Officer

PRESS RELEASE: Ultracomms announced the appointment of Derwyn Jones as Chief Executive Officer. Derwyn brings with him over twenty-five years’ experience in the contact centre and business process outsourcing (BPO) industries, and has a proven track record in delivering improvements in operations, sales, cost control, quality and productivity. Continue reading Ultracomms appoints Derwyn Jones as Chief Executive Officer

Autom8 Group partners with Nixxis to deliver a unique Contact Centre Solution

PRESS RELEASE: Autom8 Group, the Birmingham based contact centre software publisher announced a distribution partnership with Belgian outfit Nixxis. Autom8 Group provide end to end contact centre solutions to companies of all sizes and industries, being a true software development hub their solutions are custom built to client requirements. Continue reading Autom8 Group partners with Nixxis to deliver a unique Contact Centre Solution

inContact Announces Second Major 2016 Release of Award-Winning Customer Interaction Cloud

PRESS RELEASE: inContact announced the details of its second major release of Customer Interaction Cloud for 2016, version 16.2. These advancements are centered on providing inContact customers the power to achieve their customer experience and business goals by unlocking the true potential of the cloud. Continue reading inContact Announces Second Major 2016 Release of Award-Winning Customer Interaction Cloud

Genpact Helps Companies Use Artificial Intelligence to Automate Processes and Anticipate Customer Needs

PRESS RELEASE: Genpact launched its Neural Intelligence Platform that harnesses the power of artificial intelligence technologies, and brings middle and back office processing to the same level of digital automation as the front office to drive seamless customer journeys. Continue reading Genpact Helps Companies Use Artificial Intelligence to Automate Processes and Anticipate Customer Needs

The BCK Group completes global cloud communications project in just 60 hours with Solgari

PRESS RELEASE: Solgari has announced its successful deployment at BCK and its sister company BCK Wealth Management Ltd (BCK). Solgari has replaced BCK’s entire traditional landline infrastructure with a cloud-based telephony solution that offers low cost, instant voice communications for all users across all internet connected endpoints. Continue reading The BCK Group completes global cloud communications project in just 60 hours with Solgari

Broadsmart Selects BroadSoft’s Cloud Contact Centre Offering

BroadSoft announced that Broadsmart Global, a leading hosted UCaaS provider for medium-to-large multi-location enterprise customers, has selected the BroadCloud Contact Center Salesforce Edition for its call center – enabling Broadsmart and its affiliated companies to offer enhanced call center efficiency, customer service and agent availability. Continue reading Broadsmart Selects BroadSoft’s Cloud Contact Centre Offering

Leading Global Technology Company Places Additional Material Order to Extend Jacada Visual IVR Implementation

PRESS RELEASE: Jacada announced that one of its Fortune 50 technology customers has again made an additional material order to extend its utilization of Jacada Visual IVR customer interaction technology. Following a recent expansion into more markets, use cases, and business lines, the new contract extends the company’s implementation of Jacada’s patented Visual IVR solution. Continue reading Leading Global Technology Company Places Additional Material Order to Extend Jacada Visual IVR Implementation

BroadSoft Announces FedRAMP Compliance Process Underway for Cloud-Based Unified Communications Solution

BroadSoft is taking its BroadCloud® platform and UC-One® application through the FedRAMP compliance process. Compliance will enable BroadSoft’s public sector channel partners to more rapidly deliver cloud-based PBX and unified communication and collaboration services to government agencies. Continue reading BroadSoft Announces FedRAMP Compliance Process Underway for Cloud-Based Unified Communications Solution

New online community EngagementOptimization.com provides best practices and networking for CX professionals

PRESS RELEASE: CallMiner announces the launch of its new Engagement Optimization community. EngagementOptimization.com (abbreviated to EO) is the premier destination for customer engagement professionals, thought leaders and industry experts to go to learn how to optimize the customer journey through the sharing of ideas. EO provides a platform for peer-to peer networking and access to thought leadership content. Continue reading New online community EngagementOptimization.com provides best practices and networking for CX professionals