OpenMarket Expands its Global Two-Way SMS Coverage to 81 Countries for Interactive Enterprise Brand Engagement

PRESS RELEASE: OpenMarket announced two-way SMS service for enterprises in 81 countries. OpenMarket now offers a two-way mobile messaging service in 37 additional countries across Europe, Africa, Asia and the Americas, allowing companies to engage interactively with a total of 6.1 billion mobile subscribers worldwide[1] via mobile. Continue reading OpenMarket Expands its Global Two-Way SMS Coverage to 81 Countries for Interactive Enterprise Brand Engagement

Customer Service and Support Get Omnichannel Boost from SAP® Hybris® Solution

PRESS RELEASE: SAP announced SAP® Hybris® Service Engagement Center, a new omnichannel cloud customer engagement solution that allows organizations to deliver convenient, contextual and relevant service experiences regardless of channel or device throughout the customer journey. This solution is now available in the United States. Continue reading Customer Service and Support Get Omnichannel Boost from SAP® Hybris® Solution

Interactions Expands Leadership Team with Appointment of Deepak Batheja as Executive Vice President of Technology and CIO

PRESS RELEASE: Interactions, LLC, a leader in speech and natural language technology and developer of Intelligent Virtual Assistant solutions for enterprise customer care appointed Deepak Batheja as Executive Vice President of Technology and CIO, further expanding its roster of experienced leadership personnel. Batheja will primarily focus on expanding Interactions’ rich portfolio of customer care offerings, powered by artificial and human intelligence. Continue reading Interactions Expands Leadership Team with Appointment of Deepak Batheja as Executive Vice President of Technology and CIO