2000 New Recruits Given the Chance to Build Long Term Careers in Customer Care

PRESS RELEASE: Sitel announced plans to create over 2,000 new jobs in the months leading up to Christmas to help support customers during the holiday period. Sitel is creating over 2,000 roles between now and the end of the year staff support the company’s growth of over 50% in the last 18 months. This has been generated by securing new clients, growing existing clients and resulted new sites in the UK. Continue reading 2000 New Recruits Given the Chance to Build Long Term Careers in Customer Care

Grupo SM Achieves More Efficient Customer Service with Altitude Software

PRESS RELEASE: Altitude Software is announcing that Grupo SM, one of the main publishing groups in Spain and Latin America, has implemented its Altitude Workflow solution, achieving better, more efficient customer service while better managing company resources. Continue reading Grupo SM Achieves More Efficient Customer Service with Altitude Software

XO Communications launches SIPack, a simplified SIP solution promoting business continuity

PRESS RELEASE: XO Communications (XO) launched SIPack, an innovative simplified solution that delivers Session Initiated Protocol (SIP)-based voice service over a private dedicated connection, giving businesses the security, control and business continuity they need. Continue reading XO Communications launches SIPack, a simplified SIP solution promoting business continuity

Regulated Industry? Say Goodbye to Faceless Communications

Increasingly, customer experience is dictating the direction of travel for customers – whether it’s towards a greater involvement with your business, or if it’s towards your competitors. In regulated industries, there is a specific challenge for improving the customer experience that relates directly to the regulated communications their clients receive: how does a business maintain compliance with the rules whilst also communicating with customers on a personal level? Continue reading Regulated Industry? Say Goodbye to Faceless Communications